Please do NOT contact me.
Paul did a great job getting me in and out quickly
Austin is a pleasure to work with. His description of what was required for my 120k service was comprehensive; no unexpected surprises. He was spot-on about the time of the service: 4 hours. I couldn't ask for more. The fact that I request him for my appointments should be noted by Heartland's chain of command.
Not just Mike but the whole service team to assist me while waiting for him while he was helping people before me. Matt as well as the person that has a desk next to him. Gave a sense that they not only help customers but also each other. Refreshing
Some of the best service I've received at Hazelwood toyota.
Reviewed what I needed my contract and followed up during the service process. No surprises. Excellent service
Customer service was great. Details about what needed to be doe clear.
Ryan Horn, Service Advisor, listened carefully to our questions and asked for clarification as needed. He was thorough in his investigation on how the Lexus requirements matched those of Toyota, ensuring that we would be satisfied with the maintenance work. Also, he provided what he promised: detailed billing and our payment receipt. His estimate of service time was accurate, and we asked if we were satisfied. Total safisfaction.
Excellent professional service across all aspects of the service visits
I did not receive the premium quality floor mats I ordered for my car. The floor mats I ordered should have been printed Highlander in white rubber these were not. I would like to have the correct mats I paid for install in my car.
Dustin Beeson did a great job for us today. Very professional, knowledgeable and courteous.
Thank you again
Tino Ledesma
Thank you for your help!!
Patrick was stupendous!!!! The best service advisor I have ever had at Heartland!!! Super professional!! Took care of our car quickly!! Thank you Patrick!!!
Excellent service today. My service adviser was fantastic. Probably the most thorough and professional person I have encountered there. She was fabulous. I hope I always get her when I bring my vehicles in.
The service writer was very kind. He let me know my cars issues with cost in hand. When it was time to leave he went out of his way to open the door for us. Even when his co-worker ask him for help. He still went out of his way to be considerate. Thank you
Don't change a thing. They were very polite and helpful.
Ryan was friendly and helpful, did what he said he was going to do and followed through. The service work fixed the problem and the cost was reasonable.
It was a novel and rare issue and Austin and his team expended great effort and time identifying it and making it right. Strong work!!
Recall part was apparently never ordered and I was not told of this until after I drove to the dealership and waited over 1 hour for repairs. It appears your internal communication system needs some serious improvements!
Social