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Real Reviews From Verified Customers

Service Center Review Summary

5 star 7866 reviews 68%
4 star 2627 reviews 23%
3 star 253 reviews 2%
2 star 430 reviews 4%
1 star 352 reviews 3%
Review Us
Michael V.
2 out of 5
8/2/2019
I had a 9:00 am appointment but it took over 2 hours.
JOHN C.
3 out of 5
8/2/2019
said 1 hour to 1:15 it took 2hours for a oil change
Elise S.
4 out of 5
8/2/2019
Kenneth was amazing. Answered all of my questions. My car was ready in the appropriate amount of time.
Hernan G.
5 out of 5
8/2/2019
Great service.
Greg Y.
5 out of 5
8/2/2019
Excellent service!!!
John D.
5 out of 5
8/2/2019
Very professional Beautiful facilities Quick turnaround Very pleased and will be back!!
Debbie G.
4 out of 5
8/2/2019
Doug is fantastic!!!
James A.
5 out of 5
8/2/2019
Excellent! Prompt, courteous. Well done.
Patrick B.
4 out of 5
8/2/2019
Great dealership, left Pat Lobe because of your service
Danny F.
5 out of 5
8/2/2019
He did a great job
Barron B.
5 out of 5
8/2/2019
The service I received from David and his staff was excellent, as always.
Rama P.
5 out of 5
8/2/2019
Awesome job
GRACIELA O.
5 out of 5
8/2/2019
Very happy with our purchase!
Amarnath N.
5 out of 5
8/1/2019
Thank You.
TIMOTHY R.
1 out of 5
8/1/2019
This issue I brought it in for is still not resolved and I now have a new noise while driving.
Gamal M.
5 out of 5
8/1/2019
Thank you David
Craig B.
5 out of 5
8/1/2019
Everything handled great! Mike kept me up to date on was going on. Used shuttle to get back home! Will continue to use Longo Toyota for future needs!
Murali N.
5 out of 5
8/1/2019
Great service from Mike.
MOIZ V.
2 out of 5
8/1/2019
Although Mike did the best he could under the circumstances, I was unhappy with the time it took to complete. I made an appointment for 8am to get running boards installed on my Highlander. I was told they would take 1.5-2 hours and I planned my day accordingly. Ultimately, they did not even start on my car until 9:30 and I ended up leaving around 12:15pm. I missed 2 business meetings and looked very unprofessional to my clients. Mike explained to me that they made a midair when scheduling technicians and 2 were actually in training. I understand that but ultimately, I shouldn’t have to worry about that. In the end, I love the running boards and they did a great job with installation. It just feels bad that this was my first visit to Longo’s service department and this is what I experienced.
JESSE O.
5 out of 5
8/1/2019
He did a great job, and really helped us get our dream car.

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