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Real Reviews From Verified Customers

Service Center Review Summary

5 star 7866 reviews 68%
4 star 2627 reviews 23%
3 star 253 reviews 2%
2 star 430 reviews 4%
1 star 352 reviews 3%
Review Us
James M.
5 out of 5
12/28/2019
Doug did a great job handling all the details with my job
Clay C.
4 out of 5
12/28/2019
Great experience with this dealership! Aaron K. Tony Pan. And the finance guy Chad helped me get the car I wanted! Best car buying experience I’ve had!
Leslie M.
5 out of 5
12/28/2019
My service experience was fantastic!! It was quick, efficient, and accurate. Thank you!!
Lasaros P.
5 out of 5
12/28/2019
Great service
John T.
5 out of 5
12/28/2019
Excellent job Great attitude even at end of day holiday time.
William G.
5 out of 5
12/27/2019
Professional
Richard A.
3 out of 5
12/27/2019
Regular service was great. Car wash nice feature but this time failed to clean/or vacuum interior?
Daniel G.
5 out of 5
12/27/2019
Well done Cisco
Thach L.
5 out of 5
12/27/2019
Excellent job
Lance P.
5 out of 5
12/27/2019
Service performed on time as promised. Professional and courteous
Syed A.
4 out of 5
12/27/2019
Great Customer Service. Michael was very knowledgeable and explained everything well as per services needed and services that can wait. 5 stars for Michael. Best experience I have had at a dealership in a very long time.
Brian E.
5 out of 5
12/27/2019
Awesome
Scott E.
5 out of 5
12/27/2019
Fantastic service as always!
Ana R.
5 out of 5
12/27/2019
Francisco always take care of our car Always friendly
Elba R.
5 out of 5
12/27/2019
I purchased a new vehicle with the help of Jeff Hall who was excellent. I don’t remember an Amy McIlroy.
Sherie B.
5 out of 5
12/27/2019
Took a little longer than anticipated but the atmosphere & thorough care of my car was very satisfactory.
Srilakshmi T.
3 out of 5
12/25/2019
I have visited Longo Dealership to purchase 2019 Highlander, Sales Person left us hanging without checking for more than 2-3 hrs. No one was there to check on us even with this bad experience we made a deal. No one walked through features of the new vehicle and gave no help other than handing over the keys. No one checked with us after taking the delivery. I would not recommend this to anyone and I would stay away from this dealership for any of my service related. Hoping to pickup license plates to end my relationship with your dealership. Worst experience ever and I am waiting for Toyota survey to come to provide my feedback to them.
Irma M.
5 out of 5
12/25/2019
Service was great with Dakota Burns. Kept me updated on everything that was going on. Definitely recommend Longo Toyota of Prosper service department.
Ripal P.
5 out of 5
12/25/2019
Happy with service.
Tiffany N.
2 out of 5
12/24/2019
Oil change is extremely expensive

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