This was my first trip to Longo Prosper. I have been a Longo El Monte customer since 1999 so I was a little trepidatious about leaving my comfort zone. My experience with Doug was very reassuring. Except for the size of the service department and the number of people there I felt like I was at home at Longo!! The service was the same great quality as was the awesome personable interface!!! Doug worked with me to keep my vehicle needs within budget and I was thrilled with the quick turnaround service time. Thank you Doug!!!! Kathryn Hughes
The service advisor was great. He provided great customer service through out the entire process. Thank you. However, I did purchase the car wash/ vacuum and realized that my rear seats were not vacuumed very well.
Doug did an outstanding job of taking care of my vehicle today.
They have a recommendation to do a big job on my engine, can you please ask them to email me a quote parts (part number/s) and labor too, thank you for everything you do for us.
He was very helpful and kind.
Mr. JImenez is friendly, knowledgeable, and always professional the times I have been served by him. Goes above and beyond and in his work. Never disappoints.
DAS
You guys are outstanding. Great customer service. I don’t own a Toyota, but coming in for my safety inspection every year is always satisfying. Please keep up the good work.
I was there for almost 2 hrs just for a State inspection and I had appointment, not walk in! Too long!!!
The staff were friendly and helpful, however I made sure to ask for a 5 wheel rotation, and my fifth wheel was not rotated. It makes me question whether my other tires were rotated or not. I didn’t say anything and left because I had other stuff to handle.
CISCO WAS AMAZING AS ALWAYS
Thank you for practicing social distancing and working to keep things sanitary during my visit.
Thanks Francisco! Excellent job
Doug was great, I live closer to the Plano dealership but I come to you guys, probably cld have gotten it done cheaper somewhere else, but I enjoy the service and attention I am given at Longo. Maybe some doughnuts or snacks in waiting area wld make the experience even better. ???? Give Doug a raise. Also appreciate clean and used pens bins and availability of hand sanitizer in store. The little things, right?
Always professional and friendly and making sure the Customer is satisfied with the work completed.
Francisco is very friendly and professional.
2 hours for 80,000 mile service.
Also, I question the measurements of the brakes and the tires. I’m surprised that all 4 tires and the rear brakes all reduced by 2mm in the past 5,000 miles. They have never worn that quickly before. I’m going back in to the service depot and have them remeasure in the next day or two.
I was very pleased with the service and Kenneth was wonderful. I hope he helps me again. I moved here from Calif. when I purchased my car, I now live in Cross-roads and will be bringing my car here from now on.
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