Doug was awesome and made the visit an extremely pleasant experience.
Having to wait over 2 hours for a tire rotation and checking fluids and had an appointment to get these done is a bit too long. I have never waited this long even when an oil change was included. I don’t know if this is normal here at this location, I have had quicker service at the Rockwall and Irving locations.
Service was quick and staff was friendly.
Weston did great. Give him a raise.
He provided top notch customer service!
Excellent, Excellent, Excellent...that is my experience with Francisco Jimenez. He is understanding, extremely knowledgeable, personable all the while being down-to-earth. I cannot imagine going somewhere else. After I left Longo I made a special trip back to the Service Department to pick up a few more of his business cards to give out to friends and family and at wotk.
David is excellent as always! Great experience with Chad in finance and Karen in insurance as well! Thanks so much!! We love Longo!
Francisco did an outstanding job with my service. I am extremely satisfied.
Sorry you must have the wrong customer. We just leased a new Tacoma. Great experience though!
The explanation of service was very good, Last time I did in Toyota of Plano, I didn’t get explain by any one of them like what are the service going to be done today and after check out also I didn’t get any oral explanation and written one too, But here in Longo the service and Customer responsibility everything is very professional .
Mr James did an excellent job of helping me to have my car serviced!
Thank you!
Daniel M
Always very helpful and caring.
Kenneth went above and beyond to help speed up getting parts needed for repair of vehicle ASAP.
Requested report was not provided (yet) and car serviced but not washed. If u have many customers and that is resulting in bad service then don't take that many customers.
Cisco explained everything to me and even worked me in after I missis my original appointment time.
David did a great job as always.
David was very helpful and flexible in enabling what was needed.
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