Longo Toyota Auto Repair Service of Prosper

Workers in service department are very friendly and helpful.thank you for your service

Thank you

I dropped my truck off thinking I was getting a $40-$50 oil change. Instead I received a $227 bill for service. It would have been helpful to know what the estimated cost would be before the work was done. I was not anticipating that cost.

Super service and Doug was terrific.

Excellent experience

Yes I was satisfied, I mistakenly made an accusation that my bumper was scratched during service. My grandson said that I did that before dropping it off. Oops

Everything went smoothly

Weston is a great service representative. I would definitely go back to him. He goes above and beyond to try and help. What I am disappointed in is the lack of coverage in the various warranties that I bought from this dealership and how multiple people find ways to say that something isn’t covered. I have a trim piece that I was assured was going to be replaced on my last visit only to be told today that it wasn’t covered because it wasn’t a painted surface. I asked for assistance in showing me how to fix a plastic piece on a passenger mirror (pop it back into place) but because a shopping cart might have hit it, no one could help me. I wasn’t asking for a new part with my bumper to bumper warranty, just help to fix it. I would love for someone to follow up with me on this. Please email or call me at +****-****-xxxx or Thank you.

David was great, really responsive when I had a question. Thank you

Kenneth Cole was amazing , really great customer services person and would like to give him 5 star rating , he solved my problem which previous customer rep at longo didn’t do and I had to contact Toyota of Plano who agreed to take care of me but before heading over there I rechecked with Longo and Kenneth came to rescue and helped me not to travel all the way to Plano , great asset to have in the fleet :) I will sure to come back and will seek him personally . Regards Syed Z

Great service team !!!

I spoke with the service manager and we agreed to disagree that on whether recommended services were required.

Very professional service

David was excellent.

Love Longo Toyota and the friendly efficient, ease of working with them. The gentleman who took care of me was very kind and went above and beyond.

I got a 2021 Camry as a result of coming in for my 20,000 mile service.

Kenneth is always personable, thorough, quick, and responsive. All the qualities I expect but sometimes don’t receive. I am very happy he is my Toyota Service Advisor. Thank you!

Doug did a really nice job. Got me in and out quickly..,Doug was very friendly and professional!

Kenneth was very helpful. He kept me informed on progress of the insulation of the tint on my car. ????

Chase was awesome