Longo Toyota Auto Repair Service of Prosper

David is the best!

Very good customer service.

Excellent customer service

Excellent service! I recommend it

Great customer service

Doug is always courteous, attentive and awesome!!!!

STELLAR…David and the Longo Service Team were very fast and efficient in getting my vehicle serviced.

Replacement of a battery and not a full negative terminal a 5.00 part and waiting 5 hrs is a rippoff I priced the battery at 6 places I know it’s a dealership and you make your money on service but seriously not raking over the coals almost 300.00 my son runs 6 shops I don’t deal with family but 200.00 would have been great and you still would have made money ,shame on you .

Doug was very friendly, courteous, and helpful. We are comfortable to discuss our needs with our vehicle.

Very satisfied, as usual.

Always happy with Longo Toyota Service Dept. Longo is the BEST. Thank you Dave for being so courteous and helpful.

It took almost 1 hour more of the time I was told at my arrival and I needed to pick up kids from school. They were extremely helpful and kind but still the car came out late and I was in a rush. Thanks!

Doug is great. Friendly, helpful, efficient. Exactly the way it should be.

Thanks to Ken for his courteous customer service keeping me up to date on the work done on my vehicle while I waited in the waiting area!! Keep up the good work Ken. Also cleanliness at Longo Toyota of Prosper has always been topmost!

went in and got everything resolved relatively quickly and great customer service

Weston provided an excellent customer service! I was impressed.

I scheduled an appointment like I always do and when I got there I was told it would be a 2.5 hour wait because they didn’t have the oil filter and that he could schedule me another time to come back. I said I would wait as it is hard fir me to find time to get there to take care of it. After the 2.5 hours I was told they didn’t have to part yet. Then he said he would get the manage to talk to me and after 20 minutes waiting I went to the desk and asked another rep to go find them as I had to leave. The manager just said since it’s not a toyota car they don’t stock the filter and it takes some time to get it. He than said they could comp me the car wash (which I bought the car when they said car washes for life would be free). I said ok let them know I will not buy another car or get any further services from longo and left. I was so excited to buy from a ca company (even my husband who doesn’t really like toyota bought a new toyota truck from you guys) since I am from vacation as well and have told so many people about it and how safe I feel as a woman getting my non toyota car serviced there. Now I will have the chance to let them all know this new side of this company and make sure they all know what happened. I’m so sad to say that whatever happened from when I bought my car and Friday is very disappointing.

Chase was great!

Doug is awesome

Excellent service