Longo Toyota Auto Repair Service of Prosper

Always polite and professional.

Westin was great! He kept me updated and got my repair finished quickly. I’ve had great service overall at Longo Toyota.

Doug is awesome!!

Good job

Dilly, dilly Doug!

Doug was very accommodating and kind, got my car done and ready in good time. I’m moving out of the area and will miss having him as my service advisor.

Top notch professional service.

Very good service

I called today with a question about the service and never heard back…

Y’all were nice at helping me fix the problem but y’all were also the reason I had the problem in the first place. My truck almost completely died in the middle of a busy intersection because one of y’alls techs bent an o ring to my fuel pump. Things like that need to not happen, but thank you for fixing it.

Awesome service today!

Great service.

Someone took there rubber gloves off and left them in the passenger seat

David was a pleasure to work with because he was very professional and courteous. It’s always nice to work with someone that makes things run smoothly and efficiently.

Ian and Harvey worked together to secure the exact truck I was looking for and went above and beyond. Great job to the whole team over there for an outstanding experience!

David Araujo's service when I dropped the car off was fine, he wasn't there when I picked it up. The condition the technician left my car in was not great which did not leave confidence in the service performed on my car. The passenger outside rear view mirror was bent all the way out, the inside rearview mirror was pushed sideways and facing all the way down, the passenger seat was all the way forward and leaned forward as far forward as it would go. All of the tires had different air pressure which means they were never checked Pass front= 36psi, pass rear 46psi, Driver front 44psi, Driver rear 39psi. The trunk mat was just thrown in there and the car smelled like gas. I dropped it off with just less than 1/2 tank, picked it up with a 1/4 of a tank. There was still dust on the oil filler cap as though it was never touched. I will have to check the torque on the wheel lug nuts to make sure they were torqued properly since my 17 y/o daughter drives this car, and now I don't feel safe letting her drive it until I make sure everything is checked first. I am sorry, I value my daughter’s safety too much so I won’t be bringing my vehicles back for service. The service advisor that I dropped it off with was fine, but the Technician who "performed" the recall and other service left my vehicle in an unprofessional state.

Great service. Very nice facility.

Thanks

David is the only one there that rally gives you the Best customer service. He is always attentive and respectful. Unlike some of your financial and sales people which were arguing over by the sales counter….. everyone saw it happening.

I like when people shoot straight. Honesty is key with me and I believe Doug was up front and straight.