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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1439 reviews 68%
4 star 436 reviews 21%
3 star 69 reviews 3%
2 star 90 reviews 4%
1 star 73 reviews 3%
Review Us
Patricia M.
5 out of 5
7/4/2020
None
James O.
3 out of 5
7/3/2020
Good job. But still need clear coat removed from paint
Lisa S.
2 out of 5
7/3/2020
Chandler checked me in and was very efficient. I asked about how long it would take and he said about an hour. After that I never saw him again. Josh was then in charge at the customer service desk. After an hour had passed, I asked Josh if he could check on the status of my car which I was told was a battery issue. He said the battery was fine and they’re checking the rest of my car for the problem. The bottom line ....it was the battery that needed to be fully charged. The bottom line was that he was somewhat rude in answering my questions in a way that you don’t talk to a customer. So it took an hour and a half to have them charge my battery. I did speak to Wayne, the sales manager who is always a pleasure to do business with.
Pamela L.
5 out of 5
7/3/2020
Chandler was friendly and helpful.
Seth N.
2 out of 5
7/3/2020
I brought in my Altima to have the oil changed and a tie rod replaced. Oil was allegedly changed but there is no new sticker in the window, the old one remains. The tie rod was replaced under warranty, only had to pay deductible. However, the technician lost my keys. After looking for them all day it was determined that they were left in another customers vehicle. We were told this has happened before. Luckily that customer returned them. They needed to reprogram a new fob but only provided me with one. I was told I need to take time out of my busy schedule to return with my key and car to have a second fob programmed. Unacceptable! Also, since I lost confidence in Crowley I would like my cars serviced at another Nissan dealership but was told my free oil changes on my Altima couldn’t be transferred to another Nissan dealership. Just an extremely poor experience!!!
Jill G.
5 out of 5
7/3/2020
Josh and team always do a great job!
Anthony R.
5 out of 5
7/3/2020
Josh is very professional and shows a true interest in his customer. Always very happy dealing with Josh!
Katie P.
5 out of 5
7/3/2020
Josh went over and above to make sure we were satisfied! Really appreciate the extra effort to satisfy their customers!
Melissa M.
5 out of 5
7/2/2020
Justin gives great customer service!
Nancy B.
5 out of 5
7/1/2020
It was a very easy process. He handled both my cars, one after the other. It was a quick and painless service experience
Andrea C.
4 out of 5
7/1/2020
Satisfied,and happy with the report and glad things were REALLY checked out with my car.
Robert B.
5 out of 5
7/1/2020
Great service
Lorenzo B.
5 out of 5
6/30/2020
The staff is awesome and they do a great job I’ll give them all four stars nope five stars
Mary M.
5 out of 5
6/30/2020
Very good service. Vehicle ready in very short time. Justin has always been helpful and courteous!
Leonard R.
5 out of 5
6/30/2020
Great atmosphere, people worked hard for me which is very much appreciate.
Leslie W.
4 out of 5
6/29/2020
Josh is always very helpful, honest, and represents Nissan and the dealership very well. It’s clear he values responsive and friendly service and he inspires confidence in the Service Department. He approaches the customer as if they are important and appreciated.
Margaret K.
4 out of 5
6/29/2020
I was very impressed with the service. I observed the extra care that the service technician had given my car. It was extremely clean. As usual the entire service team was great. Josh and Jay are always friendly and sure to keep me informed of the status of my car. I really saw the attention to detail that the whole team provided. John Hogan was wonderful. Hats off to Crowley service.
Paul M.
4 out of 5
6/29/2020
Was fine today
Luis C.
5 out of 5
6/29/2020
Great service done by Crowley Nissan.. Thank you
Justin W.
5 out of 5
6/27/2020
Crowley Nissan service department is the best

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