Keegan was personable and although busy he was communicative about what was next and was pleasant during the interaction.
When I have an oil change at Oil Can Henry's, they program my car to alert me when an oil change is due. I find it strange that the dealership does not do the same as I don't like the sticker in my windshield.
Fixed the problem within 24 hours! Awesome, thanks!
I had a horrible experience with your service department today and would appreciate a call from senior management. ****-****-xxxx
Hand wash was very poorly done. All of the tires were only 3/4 clean. Had huge dirt patches on them. Usually service is very good and I am surprised the wash was so bad. Lots of smudges and dirt patches elsewhere as well, including windows.
I am not sure if I did not hear or if it was not mentioned, but my car did not need an oil change. I was very surprised when the call to pick up my vehicle mentioned that the oil was changed. I also am not understanding how my car is still under warranty but I have to pay almost $400 for routine service as suggested in the owner's manual.
I need more coupons for my services and parts
I have been a customer since 2001---Sky has been overseeing my service for at least the last 10 years.
I return to **** Hannah because of Sky, but also the customer "lounge" is comfortable...and I can get work done while I wait.
Thanks!
Bill F
I brought my car in for an oil change and my low windshield wiper fluid display still was on when I left. Also in the past they would vacuum out my front seats and I would get a free car wash I don't get any of that anymore and they couldn't even feel the windshield wiper fluid
I made an appointment and was going to wait until I was told it would be a 2hr wait. I had to Uber home so I didn’t have to wait there that long. Ended up being almost five hours until my car was done. I took my car in for Recalls. Ridiculous! I had to borrow a car to complete my errands for the day.
Wonderful service!!! Quick and easy, and my little boy was so happy that you shared your popcorn, water and internet (wifi) with him while we waited.
Nothing changed the car still moves when I have my foot on the brake
I think it’s idling too fast and that’s the reason I came in
Unfortunately, I was left underwhelmed by the service from **** Hannah Nissan. I had my window repaired yesterday, which the window itself seems to be functioning well, so for that I am grateful. However, when I picked up my car last night, there were several tiny pieces of glass on and around the seat and on the floor. While normally I would think this is unacceptable, it's especially problematic since it's where my daughter sits.
This is not the first time I have been disappointed after having my car serviced at this dealership. "Bare minimum" seems to be the standard, which is unfortunate, especially since I'm paying a premium price for dealership service. Had I picked up my car and it been vacuumed and washed, I would have been ecstatic, and this service appointment would have gone a long way to repairing **** Hannah Nissan's reputation for me. At this point, I'm thinking driving further to a different dealership may be worth it in order to have better service.
I always trust Nissan for giving me the best service.
yes,I appreciated that they discovered a nail in my tire..Skye was very professional!
I was very happy with the services I received. My only suggestion would be that, for a $50 oil change, a courtesy wash and vacuum would be nice. :)
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