Thank you for working me in last minute today!
First time customer after too many poor experiences at Tonkon Nissan in Wilsonville. I wish I had tried your service department sooner.
Came in with a problem. Paid $148 to have it fixed. Left with the same problem.
Keegan went out of his way and I believe went beyond what one might typically expect in that situation, to get me out of the waiting area and back on the road sooner than I could ever have hoped. And he was a good guy in the process.
Terrible customer service. I made an appointment for a simple oil change that took 4 hours to complete. And even though I was told that the "Paperwork was just now being completed", it wasn't until I called to check on the status of my car, that I was notified that my car was ready for pickup. What is the point of making an appointment if a simple oil change takes 4 hours to complete?
This is the second time I have received poor customer service at this dealership. The first time was after the change in ownership to **** Hannah. I thought I would give the dealership one more time to redeem themselves after speaking with the service manager, but never again. I will never return for service or for a purchase and will discourage others to do the same.
All around great service!!!
I waited an extra forty minutes for my car after I was notified it was ready.
They did the oil change and they put brakes on they did a fine job but they neglected to clean the car again
this very well thanks for your help
Fit me in without an appointment
Keegan has been extremely helpful and prompt in his communication.
Great customer service. Thanks!
Timely response to need for new tire
Thanks, you guys were very communicative, professional, and prompt. I would recommend you to a friend or family.
Informative, kind, and helpful.
Very efficient! Great service????????
My problem was not fixed and I called again today to schedule a time to bring the car back and did not receive a return call.
Keegan always seems to multitask well. I was especially impressed with his ability to juggle frustrated customers due to systems down. The one thing I would change is give the option of giving feedback after service. I feel harassed by emails and phone calls asking for feedback to the point that I'd look for service elsewhere if I knew where to go to honor my warranty
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