Hanna was collaborative and reasonable. She is, imo, a great asset to your team. The day of the service she was by herself and overloaded, but treated me kindly.
I was surprised to learn that a warranty covered repair that required alignment, wouldn’t actually cover the alignment itself; not the VW warranty or the additional warranty from Allstate. Next time I get surgery I wonder if after making the cut and operate, if the doctor will ask me that actually stitching the cut is extra cost; it doesn’t make sense, but I had no option but to accept.
It was disappointing to hear that the oil pan couldn’t be repaired and needed replacing; there wasn’t a good technical explanation as to why. As an engineer, there are a lot of repair options.
So Hanna was great, the overall VW experience not.
Miguel was efficient, polite, easygoing and answered all my questions.
Pete Walter
Miguel was really helpful and fast getting me in and out. He had the service techs top off my fluids and check a few things. This was the best service I have experienced yet. Also, I called a few days before to make an appointment and the person at the contact center told me to speak to Miguel if I showed up at 7 A.M. even though they were busy he still had them work on my car and I was suprised at the short wait for it to be finished. I really like Miguel and will be back because of him. Thank you!
She was so helpful and right on with her prediction of when the car might be ready. Miguel was also extremely helpful.
Very personal treatment by Jessica. All went well. An alignment was down but seems to pull to right a bit.
A phone call would be nice
When I made appointment, I was told 1.5hrs and it took 5 hours while I waited at the dealer.
I worked with Jessica Pham, and she made the process so easy. My car was ready quickly and Jessica always kept me in the loop. Great experience!
Hannah was friendly, thorough, professional, and attentive to my questions. I was very pleased having her deal with my situation. Thanks, Roy
Jessica was extremely knowledgeable and helpfully directed me to the right services for my specific situation. I have so much more peace of mind about my car in advance of a road trip — and we all know what peace of mind is really worth.
As someone who has owned only Volkswagens purchased from Ray Reece now **** Hannah. In those years I have never submitted a single request for warranty work.
The one time I ask for something to be made right, I was not helped at all.
My drivers seat has a tear in the leather that you guys have refused to fix. In general it’s not right for leather to tear after 20.000 miles and specifically not right to happen on a seam.
For what it’s worth, I will be attending the “Bug In” Volkswagen show at Woodburn Drag strip this weekend telling anyone who asks how I’ve been treated.
Service was great. Your online coupon was confusing and didn't translate well to my bill.
Thanks to the service manager who stayed late to get me on my way.
Good customer service and very efficient.
Thank you.
She was great to work with. Love the text to keep me updated. We bought our new Tiguan at **** Hannah VW. This was the first time I brought in my Passat. Love this dealership. Thank you!
Was quick and easy, thanks for your help!
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