My husband already spoke with the General Sales Manager about our VERY frustrating experience trying to have our “new” car actually detailed. After tiny spiders started crawling all over the front dash and appearing out of books and crannies I took it back for the third time to ask to have it properly detailed, was told it was done an hour and a half later, didn’t believe it could have been really detailed that quickly so spoke with Brian Martinez who said he made sure it was done correctly this time, went to pick it up the next day and had to show Brian the spiders still there, the spiderweb still there, and the stain in the cup holder that had been there since we bought it. I left it there and do not want it back until it is actually detailed like any customer buying a new car, or any car for that matter, should be. $53,000 for a car that had wrappers and a broken fake finger nail in it when we took it home. Disappointing to say the least.
Crissy was on it! Fast and efficient!!
Shuttle was on time. Great service.
I actually worked with Brandon Saldana and he was wonderful to work with. I’ll be sad to him go.
Brandon is very nice and perfect at customer service! I will go no where else!
Tyler was very professional but also kind and polite.
It wasn't my best experience. In fact, it was my ONLY negative experience at **** Hannah's, in all the years I've been servicing my cars there.
My oil change took 2 1/2 hours! An oil change. 2 1/2 hrs! And I HAD an appointment!
I get that it just happened to be busy that day, that wasn't the problem. The problem was, I wasn't TOLD it was extremely busy, and that there would be an extensive wait. If I was told that when I checked in, I would have said, 'Thank you, I think I'll try back tomorrow.' On top of not being told about the long wait, no one came to update me on my car's progress, or to give me an update on when it would be done, or even why it was taking so long. Nothing. I was ignored the whole time, to the point "I" had to go into the service department, and ask THEM, what was going on. Around hour TWO, I was seriously starting to think they were accidentally doing MORE than an oil change to my car. Again, zero attempt at communication. And I got 'A look' both times I went into the service department to find out what the status was. I asked twice, in two and a half hours, on a standard oil change, that no one had YET to explain or apologize for, and I didn't yell, raise my voice, or ask to see a manager. I think that shows considerable patience & cooperation, definitely wasn't deserving of 'The looks' I got for inquiring. Like I was somehow in the wrong.
As I was paying for my service, I was finally informed of how busy it was, and then received an apology, and they were okay about it. I'm not sure how sincere it was. I kinda felt like they were on the spot...2 1/2 hrs...they knew they had to say something. I don't know. They're all new, young faces and all I really know is, there was a definite lack of communication, and a severe lack of the Toyota quality of customer care. I was really disappointed. And I was irritated that I wasted a lot of time on a sunny day, that I didn't need to waste.
What is usually, 4 or 5 stars out of 5...was a 2 at best. And that's more about the cleanliness and amenities of the waiting areas & bathroom, not the customer service that day.
I still love Toyota. And I'm very hopeful & confident this was an unfortunate fluke. The next visit will help determine whether it was an off day, or whether the department has slipped, and is in a decline. Fingers crossed.
Thanks anyway.
Sincerely,
Danielle R
Keeley was very courteous and helpful. I was pleased with my experience today.
Keeley was very professional and courteous during my first experience I had with **** Hannah Toyota and I will continue to use your dealership in any further work that I have done with my vehicle. And I am going to when I decide to get a new vehicle, very likely a Highlander, I will be coming to **** Hannah to do that. Thank you again.
It was good mike w is the best
Brandon did a great job explaining everything and making sure I was the priority. He is a valuable part of your team and you should give him a raise!!
Crissy is awesome and always does a fantastic job!
Not a very good wash job. I know black cars are hard to keep clean, but I think the man was to much in a hurry. Just an opinion. Maybe I’m to particular also. Will hope the next wash will be more complete.
Brandon I have no problem with, he did well to appease me
Excellent and Professional service.
Always a great experience. Will always let them take care of me.
I had my 2014 RAV4 in for 35K service (tire rotation) and was having a problem with he glove box constantly dropping opening. My receipt showed it was worked on however a mile up the road after leaving the shop it popped open again. So after my lunch meeting in town I had to drive all the way back, Finslly a tech fixed it and it appears to be resolved. Later on my drive home to Battle Ground I discover the Maintenance Req.light is still on meaning it was not reset. I realize this might seem a bit trivial, but it’s something I would expected to be done, all things considered. The people in your shop need to slow down and REALLY CHECK their work...ar this point I only hope my critical fluid levels were accurately monitored? Sorry for the bad ratings folks, but I think you can do better?
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