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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1763 reviews 63%
4 star 541 reviews 19%
3 star 85 reviews 3%
2 star 204 reviews 7%
1 star 203 reviews 7%
Review Us
LARS P.
5 out of 5
8/9/2018
Good service as usual
Arron D.
5 out of 5
8/9/2018
Very polite and courteous.
BENJAMIN T.
5 out of 5
8/9/2018
Quick service and friendly service. Thank you!
Mitchell H.
5 out of 5
8/8/2018
Gage Bryant was helpful, knowledgeable, & friendly. I am very satisfied & thankful for your assistance.
JANA H.
2 out of 5
8/8/2018
Too much to type here but I’ll put some of complaints. First I received a text to authorize extra work. I ok’d it but it wasn’t done & no call to tell me about it. Then I received another text asking if I had questions, which I did & I responded but nobody got back to me. I texted 3 more times with no reply. I called twice & nobody ever called back. I had to call body shop to find out what was up with my car. THEY finally got someone to bring my car to them. Then today I get a call from Tyler to arrange payment & when I explained problems he said he was sorry but didn’t receive any of text reply’s or messages I left. One was suppose to have been left by service manager. The only good thing was after hearing this Tyler said he’d cover my service. When I said I would still owe for air filter that’s when I found out THAT didn’t even get done. Left hand has not idea what the right is doing & it’s just downright POOR customer service. I sure hope when I get my car back there is paperwork inside letting me know what they actually did do to my car. Not a positive experience at all. JANA H
Lee Anne.
5 out of 5
8/8/2018
Nice job!!
LIN S.
5 out of 5
8/8/2018
The Kelso Toyota people are all top notch & very friendly & helpful.
TRACY B.
2 out of 5
8/7/2018
My appointment was at 11:00 am I had to wait till almost 2pm for a 30 minute service. Other then that all was well
Brian G.
5 out of 5
8/7/2018
Samantha Ferguson was great
Patrice C.
1 out of 5
8/7/2018
My idiot lights were on so I took it in for that reason. It ended up Being a faulty gas cap. My app was at 8am & I left around 1;30.
Cale T.
5 out of 5
8/5/2018
Crispy is very good to work with.
NOEL M.
1 out of 5
8/5/2018
Phone system to get transportation is poor. It was 2.5 hours and 3 calls.
Georgia W.
5 out of 5
8/5/2018
Always excellent and fast service.
Donald J.
5 out of 5
8/5/2018
Excellent job Thank you
ELIZABETH W.
5 out of 5
8/5/2018
Gage was awesome!
TERRY B.
1 out of 5
8/5/2018
2 hours for an oil change and rotate tires is way to long.
JANIS W.
5 out of 5
8/5/2018
Thank you!
HARRIS G.
4 out of 5
8/4/2018
Made sure I was taken care of and that I was satisfied. The tech came out numerous times to keep me informed.
TYLER G.
4 out of 5
8/4/2018
I eeceived 3 texts and one email before and 3 texts and a phone call after the simple oil change appointment! A bit too much communication... and now you tell me I will get another phone survey!? Enough already!
ALICE A.
5 out of 5
8/4/2018
Please change the phone number to ****-****-xxxx for future messages.

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