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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1763 reviews 63%
4 star 541 reviews 19%
3 star 85 reviews 3%
2 star 204 reviews 7%
1 star 203 reviews 7%
Review Us
Frank M.
1 out of 5
5/1/2019
Elizabeth was great. The problem was that the original service coordinator quit the day after my service and no one followed up on the open quote for tires that he gave me. I had to call two weeks later only to learn that they had never been ordered as we had agreed. Even after connecting with Elizabeth, I had to call back to see if they had arrived. Follow up and follow through seems to be missing in your process.
Samuel F.
5 out of 5
5/1/2019
The customer service was top-notch, the helpfulness of everyone who worked with was very professional, and the staff themselves were friendly and very approachable. Well done **** Hannah Toyota.
James -.
5 out of 5
5/1/2019
Elizabeth was very thorough and nice.
Karen G.
5 out of 5
5/1/2019
Crissy Loran has always been a great person to work with, she is very friendly all the times that I have worked with her
GAY S.
4 out of 5
5/1/2019
Appreciate the attention to a new tire that was not performing as expected. Thank you.
Harold S.
5 out of 5
5/1/2019
Treated like a good customer well done
SAMANTHA M.
2 out of 5
4/30/2019
Fell flat on the little things, which make me nervous about the big thing, which is the service of the vehicle. Messed with all my interior settings like my lights and dash brightness. That's really petty and annoying. Also didnt complete the services I asked for and will have to make another trip in which is also annoying. No one even talked to me about the service, like what they did and how the car looked, just handed me a piece of paper. Overall just kinda put off, would rather take my car to Tower.
Kirk A.
5 out of 5
4/30/2019
Elizabeth was great thank you
MATTHEW A.
5 out of 5
4/28/2019
Very friendly and helpful, will definitely be back
John H.
2 out of 5
4/28/2019
Service tech was verry disrespectful i will not be recommending your service!
Coylynne D.
5 out of 5
4/28/2019
You guys did an excellent job
GEORGE D.
5 out of 5
4/27/2019
The service writers were very professional and pleasant to deal with today. Thanks.
Elaine P.
4 out of 5
4/27/2019
I appreciated providing a ride home and back to pick up my car. Also checking the air bags. Bless you all.
Scott D.
1 out of 5
4/26/2019
I think I already filled this outburst to make sure I want to be contacted by the service manager and depending on how that goes I might take it up with corporate.
Roxanne V.
5 out of 5
4/26/2019
Great Service very friendly.
Roger F.
5 out of 5
4/25/2019
Liz was great. Service was superb.
Roberta W.
5 out of 5
4/25/2019
I like it when they come out with a smile and she did
Kristi A.
5 out of 5
4/25/2019
I appreciate the customer service I received today!
ROBERT S.
3 out of 5
4/25/2019
Next time let me know during the service what is being found and any recommendations; not afterwards when i’m checking out.... it cost me an additional 1.5 hour wait. Don’t believe this was Chrissie’s Fault who had taken A lunch vreak
Jessica R.
4 out of 5
4/25/2019
She was great and able to program my key quickly and I was able to pay over the phone and pick up my key in the sales department. Great customer service...thank u so much!!!

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