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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1763 reviews 63%
4 star 541 reviews 19%
3 star 85 reviews 3%
2 star 204 reviews 7%
1 star 203 reviews 7%
Review Us
LUCY S.
5 out of 5
11/10/2017
Thank you very much for your service. I appreciate it.
KEVIN R.
5 out of 5
11/10/2017
Polite. Competent. Did well.
Janice T.
5 out of 5
11/9/2017
Keeley was very helpful and easy to talk to! Thanks again Keeley.
Rebecca H.
5 out of 5
11/9/2017
Brandon was wet nice and kept me informed during the process which is greatly appreciated.
Janet S.
4 out of 5
11/9/2017
Tyler is knowledgeable, and presents a manner of wanting to be helpful. A desire to provide good service.
Jamie H.
4 out of 5
11/8/2017
Long wait time for tire and wheel install. Had an appointment at 2pm and did not leave until after 5pm. I believe it was due to people calling in sick? I know its unavoidable sometimes. Everyone was very friendly and checked in multiple times, tv was on and there was coffee and popcorn so I didnt mind so much.
Pete B.
5 out of 5
11/8/2017
Great service as always Thanks
Linda R.
5 out of 5
11/8/2017
Services was prompt and professional
James L.
5 out of 5
11/8/2017
Scott did a good job.
Dave C.
1 out of 5
11/7/2017
I made a 7am appt so I could be to work by 8. I ended up being 10 minutes late because of something going on on the off ramp right there at **** Hannah. I pulled into the service bay at 7:10. My service, which revealed no recomendations, took 2 HOURS! My normal visit is about 45 minutes. Needles to say I was frustrated.
Kathy L.
4 out of 5
11/7/2017
Thanks for finding the nail in my tire and fixing it. Thanks for the good service. Keeley is a great customer service rep.
Timothy H.
4 out of 5
11/7/2017
Very happy with the service, everyone excellent. I think the service advisors should be out of the cold weather
Mary W.
2 out of 5
11/7/2017
Would of been nice if they vacuumed the floor mats. Car wash has improved I also have problem with 10,000 miles between oil changes
Gary S.
4 out of 5
11/7/2017
A little glitch with the text messaging communication system, but was taken care of with an apology and a discount on services.
Christopher D.
4 out of 5
11/6/2017
brandon did a good job. made sure everything was done by the book and explained the delay plus my vehicle was serviced in a timely matter.
George P.
5 out of 5
11/6/2017
Truly a very professional experience. Brandon did an exceptional job of keeping me updated on the progress of my vehicle and its coming service schedule. Great job!
Aurora M.
4 out of 5
11/6/2017
Brandon’s customer service was phenomenal. I came to **** hannah Toyota knowing I was going to have a long day with maintenance and tires. Brandon was sure to check on me to make sure I was doing alright and kept me informed about my car regularly. Never have I recieved such customer service at other dealership service centers.
Dean L.
5 out of 5
11/5/2017
Scott does a good job and very helpful.
Jim C.
4 out of 5
11/5/2017
Great service and employees. This dealership has been servicing our Prius since we bought it with no complaints Jim C
Robert W.
2 out of 5
11/5/2017
When I made appt., you had all kinds of time open. Service was overbooked and took 2.5 hours for a simple 130,000 service. Service writer was very helpful and gave a loner car. Our time is valuable. You shouldn't overbook your facility.

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