I am appalled at the shoddy job @ Kelso **** Hanna service dept. on installation of door trim guards on my 2018 Corolla XLE on 21 Mar 2018. They left off trim on the door bottoms from the ground up of about 6-8 inches. The car sits low to the ground and defies all logic to mess this up. The car door swings out and hits most sidewalks when paralleled parked. Most cities have not raised their sidewalks, but Toyota has lowered almost all cars. I expect the job be done right or a full refund to us is in order.
Excellent service thank you.
Tyler is the best! I’ve been a customer there for 18 years and no one since Ben worked there has been as good as Tyler is.
I made an appointment for an oil change and sat down. More people came into the waiting room.people who came to sit down after me left before me. I was one of the last people to leave. I waited just as long to get my car serviced as I would without an appointment at McCords. I told the sales person that I was going to wait for my car. It feels like other people cut in front of me. Like my oil change was put off until the end. Maybe I’m wrong but it just felt that way.
Much better than the last guy I had multiple times at your service department
Professional and nice. A pleasant experience. Thanks!
Very friendly and knowledgeable - we didn’t purchase this vehicle thru **** Hannah but our next one will be purchased there
Brandon actually fixed the mess up with our parts and was a great guy.
The technicians were very helpful in answering my question and taking care of the problem I am very happy with them
Keeley did explained everything to me about my Toyota care and kept me up to date on my service time. She had outstanding customer service skills!
Tyler was the best service technician I’ve dealt with at your company in the last three years. I hope he continues to work there.
Very professional. Fully satisfied with all phases. My service writer Brandon was excellent.
Tyler, was great. My concern is why ate the tires wearing as they are on our sienna. Why would two tires wear on the drivers side. Web is full of comments about the way the tires are wearing on the sienna. We are looking to turn ours in on a new one but do not know jif we can afford to buy tires for one.
Although my husband ordered the parts last Tuesday, you did not have them and now we have to bring the truck back tomorrow. Have a better system and communicate. I have NEVER heard of a customer having to order their own parts to have service done at a dealership.
Tyler provides awesome customer service, always a pleasure to bring my Tundra to **** Hannah for service!
Very professional! Thanks again for the great service!!
Thanks so much for your great service.
Chrissy was awesome to work with!!
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