Dick Hannah Acura of Portland Auto Repair Service Center

I came in for an oil change and left 1 hr later with a smile. James was a great Ce rep and he kept me informed throughout the process.

Brandy is the best!

Hollie was great. She was very responsive and took the time to answer my questions. I would like to work with her again! Thanks Hollie!!

Sabrina is always very perfrosinal and really easy to work with..... Really the whole service department is awesome!

Yes very well satisfied!

Had new tires, alignment, air filter and cabin filter replaced-job well done. Sabrina was a friendly and helpful service advisor and would highly recommend her to others.

Sabrina and Sam are great to work with and are extremely helpful. It is because of their great service that I have four of our cars serviced with **** Hannah.

Hollie was awesome, great customer service!

Thanks !!

Great job :)

Chad was great! Appreciated how thorough and detailed he was!

Sabrina is awesome! She did a great job explaining everything to me!

Would be nice if service was faster. Difficult to get back and forth two times in a day.

Had a great experience !

Took care of all my concerns! Great job

Sabrina represents the business very professionally , and at same time she is a huge advocate for her clientele. She is simply the best! Thank you.

Answered a of the questions I had to the best of there ability and I really appreciate that! Thank you guys so much!!

I always enjoy working with Sabrina, she’s very knowledgeable, professional and kind. She keeps me updated throughout the process & offers multiple options to meet my needs. Thanks Sabrina!!

I had an appointment for 1:00 Saturday. I arrive at 12:45 and am told it will take 1 to 2 hours because they are so busy [at least they asked me if that was okay before starting!]. What, then, is the point of making an appointment? I offered to make an appointment for another Saturday and he told me it would be the same because Saturdays are so busy. He suggests a Monday. Again, then why do you make appointments on Saturdays? If you are going to take so many walk-ins that your appointments get pushed back for so long, you are doing a disservice to the people who thought they had an appointment. It’s just s Spring service. If I call for an appointment and there is not enough room the Saturday that I supposedly had an appointment, then tell me there isn’t room until later Saturdays. Or at the very minimum, inform your customers that “appointment“ means a 1 to 2 hour wait on Saturdays possibly. I guess vs. a half-day or all day wait. This is all super rude to your customers who made “appointments.” Caleb did a fine job of conveying the bad news. It is your system that is not honoring your customers.

Excellent help and communication.