Vlad has been awesome through and through. He has excellent customer service skills. I am a technical operations supervisor with a team of 12 and I respond to NPS surveys exactly like this. I wish I had 12 Vlad’s on my team. He’s simply the best and I hope **** Hannah places this gentleman in upper management someday.
Gary Is fabulous to work with, always a smile and so nice!!
I think Vladimir is very PROFESSIONAL-polite, courteous, respectful, knowledgeable and thorough;
more so than any other service rep we have ever encountered at **** Hannah!
Ryan wade deliverd truly legendary customer service!
Your staff is always completely amazing and always does a wonderful job I am so thankful to have you so close to my home and so willing to help thank you happy holidays
I have been checked in by Ryan for years. The only person I would go to but he he had the day off. Now he has some competition with Vladimir because this guy is excellent too!! Good job VW you need to keep these guys!
do you not put the stickers in the corner of the windshield anymore for next service?
Staff was very friendly, helpful and got my car back to me in a timely manner, thank you!
The front floor boards were not vacuumed, as I was told they would be.If they were vacuumed, then dirty mats were place over them. If that was the case, then why bother vacuuming? Would someone vacuum the floor board and not vacuum, clean or shake out the mat over it? Gary was nice. Professional and everything. No complaints there. I do think they forgot to do the vacuuming.
They fixed my mirror with no problems. Good service as always.
Great service. Everyone was hugely helpful and fair. Better service than I get in CA!
Ryan rocks! Thank you! ????????
Thanks for the hard work. I like it.
The issue with the starter is still happening. They said it was due to the key fob battery but it happened again today. Also this is the second time I’ve been in for an oil change and they have forgotten to put the new sticker in the window.
Thank you for the use of the car. That makes it worth driving from Hood River. I intend on driving that Touareg for 250k, so thank you for keeping it in shape!
We continue to bring our cars back to Ryan Wade because he is excellent at his job. We appreciate him and refer him to others. Thank you.
I really appreciated that the service person took the time to sit down with us and explain the situation with our car.
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