Very good customer service. Thank you!
Thank you for taking care of my car. Robert kept me in the loop and let me know what he was doing and got my issue taken care of. He also went 2 step farther by checking to see if I had any recalls, which I had ome that he fixed. Again, thank you Robert!!
Very pleased with the service and would recommend it to others
He was wonderful to work with
Job well done. Thanks Darin!!! Fast efficient and friendly
Lisa was really helpful and I really appreciated the updates and speedy replies to questions.
She was very pleasant to work with.
I've received text saying that my car is done, walked out to be told it's getting washed. Paid, waited like 10 more minutes just to have my car brought to me with explanation that they didn't realize that my car is on or something weird. The car was not washed at all, I did receive the car wash card but that's not the point. I was looking forward to someone else vacuuming my car :)
Michelle was great! I've got a problem with my door, and she listened well. Although the problem with the door cannot easily be solved, Michelle worked to find a logical support until the issue can be truly resolved. Thanks Michelle!
I presented a service coupon to the advicer but he said it wis not valid.same coupon i have used 4 time atleast and presented to different advisor each time and they validate that..After showing coupun of 29.49 $ oil change, he gave me 7.00 $ discount that does not make scensr to me..end up paying 50.00 $
Very satisfied with the service. Thanks.
My dissatisfaction is only with picking up my vehicle. Robert was at lunch and the young man who helped me (young, dark hair, kind of scruff face - sorry didn't pay attention to his name) could not find my paperwork and did not initially know where Robert was. After 5 minutes he asked me to have a seat and give him "5 minutes" to track Robert down to find my paperwork. At this point I set my stopwatch on my phone. During the next 15 minutes this young man was away from his desk (trying to track my car down I assume), but also helping other people and eating his lunch. He did not come to find me. I waited until he had finished his lunch, went back out and he said he'd tracked it down. We finished up paperwork and I left. Don't you think that's pretty ridiculous? My time is as valuable as yours and 20 minutes to locate my paperwork so I can pick up my car is unacceptable and is not the standard to which I (and my entire Honda owning family) is accustom to. I have to bring in my 2015 CRV for service in the next couple of weeks and hope to have a more positive experience.
Rep was great.
Needed new tires, got brand and quote. Then they realized I had the Tires for life and the brand changed????
Very helpful, polite, and worked to make the customer happy. Great experience. Thank you!
Kept in touch with me. Made me feel like a customer. Would definitely work with her again
Great timely and professional
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