Dick Hannah Honda Auto Repair Service Center

Austin was very helpful. The third party company delayed the issue, but Austin did his best to get me my car back as soon as possible. Even with the delay, the wheel looked great. Thank you

His explanations of my services and coming up with a service game plan was very helpful!

Shawn is always helpful and practices great customer service and care.

I was so thankful that they had a car for me to utilize! I had a baby with me and had so much more running around to do. Thank you thank you for hooking me up

I at no time felt like I was wanted as a customer. It's unfortunate considering I was looking for a new place to have my car serviced.

The challenge I had wasn't related to any issue with Che in regards to his warmth or customer service experience, but rather a $ quote for a drivers rear wheel bearing/hub assembly with install being >$500 when the Honda part price is $160 and the install is at most one hour as the schematic shows clearly it has 4 rotor bolts and five on the rear to mount the contained hub assembly. Despite me telling Che in two different conversations that I looked at schematic and an aftermarket part would be $85 and my best friend is a tech and could help me, the second time I questioned the quote, he said "extra cost is written into the quote as although we have very precise machine presses to get out the other set of bearings behind the hub assembly that you can't see and despite the precision of the bearing press they almost always get damaged despite best efforts...". Fast forward to 2/27/18, the bearing/ hub assembly was squealing so loudly on my wife's 545am drive down I-205 to work that she had to leave it at Mall 205 and due to only having a 10 mile tow radius for my insurance roadside hazard coverage I had to have it taken to Tonkin Gresham Honda. The next morning the new hub assembly was installed and total cost was $266.93, and that was "straight out of the service books" per Mark who assisted me there. After a $25 off "services from $250-399" online coupon I was out the door for less than $242, half of what was quoted me twice. We've been Loyalty Rewards Plus members since we bought our 2013 Accord Sport but I can't afford to pay twice the cost for a seemingly simple repair and get the feeling that I'm being misquoted and my schematic research and consult with my certified tech buddy isn't listened to.

Thanks!!

Good service

Jeff made sure I was happy and did all the right things to make my service seemless. He is an asset to your company!

Michele Archuleta is absolutely AMAZING ! Michele is incredible knowledgeable,hospitable and she has the BEST customer service that I have ever received! I would rate her a 20 on a scale from 1-10!

Quick and easy. Thanks!

Great job as usual.

He was so nice and courteous, explained everything to me perfectly. I would like to have Darin handle all of the service needs that my car will have in the future

Jeff was friendly and personable. Great experience! Thank you Jeff!

Good service

Always great, thanks

Jeff did an awesome job! He kept me informed about the progress of the service and the team actually got the job done early! -- Thanks!

Your team does a consistently great job, and make me feel valued and welcome.

Thanks

Austin Bishop did an amazing job taking care of my vehicle and handling everything. Was extremely polite and well mannered. I would recommend him to any and all customers that go to **** Hannah Honda. I also believe he deserves a raise for his hard work and effort in making sure my service was absolutely perfect