Jeff and the mechanics worked together to help resolve our concerns. Appreciate their time and effort in testing and recalibrating the mitigation brake system. Thank you
Chuck was great once again
Great working with Chuck!
Fast, dependable ride to/from, done without having to come back another day. Thank you Shawn and Honda for your service.
Treated us like a friend. Thank you.
I had to keep asking if the service rep had checked on the things I had asked about. Also had to ask him to clarify some things he zipped over that he claimed needed to be done. Was there over two and a half hours.
Courtesy was high. Work was completed in a professional manner. In the past when I purchased vehicles I would not use the dealer as I did not trust them and the price was not good. With **** Hannah, I trust their work, and pricing is reasonable.
Always friendly and accommodating, also very detailed with with regards to what I brought my vehicle in for and what was done and what it needs next, hope to get him again for my next service. Ralph M
Always a pleasure to work with Michelle.
Service finished earlier than promised.
I loved that I could make an appointment and didn’t have to just sit there and express lane. I thoroughly enjoyed a ride home and ride back. That was the fastest service I have had in years! He said now or in 45 minutes and it was like an hour and a half. The only thing I can complain about is that I had planned on going home and going back to sleep! LOL but I couldn’t because they were already done with my car! Thank you for the wonderful service
Quick, and thorough service while keeping me informed. Thank you for putting me at ease
Very professional. Really appricated prompt service.
Using Lyft was such a great idea - at no cost, I get a ride to and from quick and easy. The whole day was so easy I know I'll be using them again.
Very personable and efficient. Thanks, Shawn
I have to say that out of all the times I have brought my van into **** Hannah Honda...this was the worse experience I have had. I came in and Austin was not personable at all...asked me questions that I could have guessed the answers to, ie “can the hole in your tire be patched?” Well, I don’t know, that is why I bring it in, for the professionals to look at it and tell me what is wrong and what should be done to fix it. But then when I ask a simple request, to balance my tires so that I can feel more safe driving the car since I am a home health nurse, I certainly didn’t expect for him to tell me that “if the tires are not shaking on the highway, you don’t need them balanced, plus it is going to cost you money to do that. Then I get a text telling me that my car is complete and ready...I go to pay for it and the I am told that it is t ready yet...so I have to wait another 30 min for it to be ready. Just overall, not a pleasant experience for me at all. And I bring my car i there for EVERYTHING. No one touches my car except this service department. Was quite disappointing this time around.
Leslie did a fantastic job keeping me updated on the status of my vehicle.
She was very professional and available for any questions I may have.
Thank you, Leslie!
At least this time I wasn’t there 5 hours .
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