Mark is familiar with my case. My dissatisfaction is not with Mark. it's with your techs that handle the hands on servicing. where did 'honoring what you say' concept go? u.s. there no value in ALL you customers, paying or not? I'm willing to voice my concerns further. this experience had me interested in a c-max for my next purchase but just me wanting a different company or dealer altogether.
He was very detailed on what parts my car needed and when they would be available. Answered all my questions. Also said it would take a couple hours to fix and what do you know he called me in couple hours letting me know my car was done. Great service!
Fast and amazing service. Thank you for making the key to my truck in a short notice. He was truly a people person and very understanding. He deserves a 10/10. Keep up the good work and positive attitude.
I did not have to wait to long.
Quick service and love the shuttle availability
Solomon did an excellent job
Thank you Mark! I had this all set up( so I thought) then I received a call back from body shop saying service could not get the recall done. After one call to Mark it was all handled and the service was getting done! Thank you again!!
The access to the car wash is dangerous and cluttered. Does not represent Crossley well. Accident waiting to happen.
Joe is the best . He was patient, understanding , calm,and helpful. Joe sokolowski is awesome and deserving of a raise.
I was excited the job was well done
Very pleased with the apeedy service and the fact tjat thwy founs a possible leal and.told me about it qas very helpful
Overall I am satisfied, but part of the inspection form is for the windsheild. The tech noted that there were no chips or cracks in it, but there is a large chip the size of a quarter directly in the middle of it. The tech obviously did not pay attention to that. What else did he not pay attention to?
Everything was great. My appointment was at 4 and they took my car in right at 4. Ivy was awesome...very polite and courteous. Can't ask for more than that. Thank you.
Matthew was great! I had an issue with my brakes and he worked hard to figure out the problem, all while not fixing things that did not need to be fixed. I truly appreciate all of his hard work.
I have a couple of complaints but not with my service. The first is actually a request. I understand when they do a systems check the lights are included but they always turn them off when I leave mine on auto. Not a big deal but it would be great if it could be turned back. The other thing is quite a bit of an annoyance. I was texted and then called to see if I wanted to trade in my vehicle. I let them know when I received a text that I was not interested. The next day, I got a phone call from the same person. This feels like sales pressure and is not acceptable. I don’t mind being asked once but repeatedly is very annoying.
Ivy was very welcoming, informative, and competent. Very pleased,
Tyler did great! Great communication! Not sure the problem is solved but I’ll be able
To tell tomorrow!
Great service. Very quick
My seat belt was improperly replaced making it unusable and the car unsafe to drive
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