We were extremely pleased with service received at Crossley Ford. Bryan
Magnuson made the experience great.. We were traveling through from MN on our way to CA. When our truck broke down. Bryan was quick to get us in and
On our way again.. Thank you very much!!!
The personal attention your first line is Great and the mechanics always finis in Good time
Mark was very accommodating and they got my truck in right away and didn't take long 2 do the repair.
Ivy was awesome. We came in with a dead battery, and it was replaced under warranty in under 2 hours from start to finish! Thanks Ivy!
Mngr helped me with a problem I was very happy with him and the service
Fast, friendly and professional service, the hallmark of Gary Crossley Ford!
I had my car in for window tinting. The back window is very distorted, especially driving at night with headlights behind me. Can this be looked at again? Thanks.
They try to charge me $130 for diagnosing something that was on recall. I told him I wasn’t paying it and they took it off . I feel like every time I try and bring my car in there you guys try to find $300 to $500 worth of something that needs to be fixed doesn’t really need to be fixed.
I had to buy new lug nuts .... was told the ones that came on the car that ford uses at the plant are a bad design. After watching the tech us a big orange hammer to drive the socket on the lug nut. 104 dollars for and oil change and tire rotate and New Lug nuts. I will not buy or use Crosley ford ever again.
I now have to go to Excelsior springs or St Joseph mo,,,,, ridiculous !
Chris did an excellent job working with me on my daughters vehicle.
I will recommend and use Gary Crossley Ford for my future service needs.
Best experience there. Before it wasn't great. Matthew and ivy was on top of things. Very productive. Much improved.
They quoted me some services based on the mileage on my vehicle. I don’t have a problem with this, but I have a problem with is the way that the customer service representative that cashed me out presented this. They told me that the fluid was extremely expensive. And that this was the largest part of the $120 cost for a differential service. That the fluid will cost around $70 of the $120. I then walked next-door to your parts department and purchased the 2 quarts of fluid for the service for $19. It doesn’t make me feel good about buying services from the quick Lane department. I understand that there is going to be a mark up for parts and I’m OK with that, but $70 for fluid that only cost $20 at your same dealership??? This doesn’t make me feel comfortable. I most likely won’t return for any future services.
Thanks for a fast efficient performance.
They did a great job addressing my concerns.
You guys are awesome! Thank you!
Professional. Informative.
In and out quickly. Wouldn’t take my truck anywhere else.
I appreciate Bryan’s candidness on the issues with my car and his honesty about what had to be fixed and what was really an option.
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