Dave does a great job. He kept me informed on the progress of the work being done. One recall and one park assist sensor replaced. Thanks for the good work.
Everything was very good; but I wasn’t thrilled to pay a $150 diagnostic fee. Your machine is pd. For and it is just a moneymaker. The work and staff was good thanx
In and back out . Thanks crew
Val is always GREAT. Knows her job and doesn’t lie about what was done and NEVER talks down to her customers. The BEST employee that Crossley has!!
I was told 30 minutes when I called and asked how long it would take for my safety recall to be done. When I asked what would be the best time to come, I was told anytime except lunch from 12-1. I arrived at 1:10. I confirmed that it would take 30 minutes. When I returned from walking to Sam’s at 1:45, the safety recall had not been started. I had other things schuled, so I left in my car. A short time after this. I received a cheery text telling me my car was finished and ready to be picked up. Imagine my surprise. I would like to recommend you use the way restaurants declare wait times. Make the estimate at least 15 minutes longer than expected.
Outstanding job! Thank you!
You said one simple question
Very friendly staff. Made me feel at home and comfortable. Will most definitely get my next car with Gary Crossley! Thank you!
service department had my car for almost 3 months
Absolutely, It will be my pleasure.
Excellent customer service! I had been to another Ford that morning and received horrible service. I can’t thank his service team enough!!!
Work was done quickly and above expectations. There were no arguments or questions regarding our issue. Everything was handled professionally and courteously.
I think someone went thru my console. There were items that I had in my console that were out of my console when I got into my car. They were left between my seats and I know that I didn't leave them there.
Bert was awesome! Got me taken care of quickly and was very helpful. Thanks again, Bert!!
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