The worker who returned the car was very rude and not professional. Since, we bought the car, we have had unfortunate situations with staff and today was not the exception. The only person who was kind and helpful today was Raul Jimenez from Dodge dealership.
Levi was fantastic. So busy and yet so friendly and kept me informed. I travel from out of town for work here in Yuma and am so glad to know I have him to call if I need help with my Traverse. Thank you!
Service was right on schedule did not have to wait to long for my truck and it came back nice and clean thank you Carlos and service department
I have an exceptional story about my experience with Marty. To me anyways...
So friday morning was the start of my first father daughter trip with my 5 year old daughter Stella. My wife & I have nine & Stella is the baby. She has never done a trip without her mom. We left Gilbert around 6am and set off for Glamis with my 2012 GMC Denali 3500 and our Polaris Rzr in tow to meet some friends at the dunes. As soon as I got out of Phoenix, my diesel exhaust fluid warning prompted me to refill it as it always does when it gets slow. The next stop I topped off my fuel as well as the DEF. But when I got back on the road I noticed the message did not reset like usual & the display was still prompting me to top it off. Thought to myself maybe it’s just going to take a while. I kept going a few miles and the countdown to slow my speed to 65 Max was still ticking down. The next stop we made was in Quartzsite where I thought if I shut my truck off maybe it’ll reset when I turn it back on. It did not. As I approached Blythe, I called my buddy who is a GM mechanic and he stated that sometimes on the GMC’s, the reset is stubborn and won’t do it and you must have a GM technician override and reset it with the computer. I was pretty discouraged that I was out in the middle of almost nowhere and this is happening. Between Blythe and Glamis the computer set my truck to 65 mph max, and gave me another warning that my truck would soon be slow down to 55 mph max. I was pretty discouraged as I feared being limited to 55 mph all the way home. When I made it to my destination at the dunes, a buddy of mine told me he had the same thing happened and once 55 max happened, I would only have 20 miles to go and my truck would be slowed to 25 mph. This was very upsetting to me because I knew I was nowhere near a GM dealership and the thought of driving all the way home at 25 miles an hour with a trailer was dangerous. I did a Google search to find that Fisher Chevrolet in Yuma was going to be the closest GM dealership to where I was in Glamis. With very poor signal I got to the top of the dunes where I could finally make a phone call and confirm you had technicians working Saturday or Sunday. The lady who I talked to on the phone stated that technicians were available Saturday and Sunday by appointment only and that I would need to schedule an appointment. When I asked her for availability she stated that I must schedule appointments Monday through Friday, I said “today is Friday can I please make an appointment?”. She said the staff that does the scheduling is out for the day as it was late around 4 PM Friday. Again very disappointing.
To add to it all, I woke Saturday morning to find Stella was sick, vomiting & had a fever. I made the decision to pack up camp first thing Saturday morning and cut our trip short as it was important for me to make sure we could get the truck repaired or reset to get her home safe. We drove from Glamis to Yuma at 55 mph max and pulled into Fischer Chevrolet.
Upon entering the service area I was approached by Marty. Fearing I was going to get told that service was by appointment only. But marty greeted me with a big smile & assured me that he would get me taken care of. He told me the technicians were fairly booked for the morning but if I came back at 1 PM, they would take a look at it. To kill some time I went to Walmart and got Stella some children’s Tylenol to reduce her fever. Upon returning at 1 PM, again Marty greeted me with a big smile assured me that everything would be OK and treated with me with the upmost empathy and respect. He took all of my information and sent me & Stella inside to the lobby where we could wait. A huge sense of relief for the situation. Within an hour Marty approached me and stated that the truck was all done and ready to go. He finished up my paperwork, I paid the cashier $132 and remember thinking to myself “That’s one of the best $132 I’ve ever spent”
He advised me where toget my fuel topped off and we were on our way. It would have been easy for him to treat me as a regular customer I suppose, but he didnt he was awesome. Working on Saturday away from his family, he took care of mine. That meant so much to me. My terrible weekend was turned around by someone who chose to treat me like my problem was important. Thank You SO much for having awesome people like Marty!
Aaron B
Levi is **** awesome, cares about the customer, and goes beyond expectations to make a service visit count! Five star service, give this guy a raise!
Heinz was great. He makes the appt pleasurable
Thank you for fitting me into your busy schedule at the last minute!
Levi seemed to take a genuine interest in my car repair, even though I know it was a very busy morning. Thank you Levi. You are awesome!
He was able to help me with my oil change and recommended to change filter. Completely satisfied!!
He is very polite and shows he truly cares for the customers..
Marty took care of me. He kept me apprised of the progress of my installation.
Very personable staff, unusually welcoming, noticed multiple interactions between staff and customers they knew. Nice touch having texting updates, like the anesthesiologist reassuring a family about a family member undergoing surgery.. Felt very comfortable. Also amazed that the part we needed was not only in stock, but fixed immediately....no make appointment for later, hassle with rental car, etc.
It took 3 hr to do. Thank you for the wash job.
Great service!! Thanks Heinz.
Good and fast service not much of waiting time as expected.
Levi qas very professiona and informative.
Everything went nice and smooth.
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