Very polite and courteous.
Truck is still having the same issues
I seem to never be disappointed with this dealership service. They provided me an estimate for the work to be done when I picked up the vehicle, the actual cost was considerably less. My new service advisor was very courteous and I think she will do very well in this service department. I trust this place with all my GM vehicles.
Very accommodating. Very friendly.very presentable.
Took my car in for a oil change and they broke the window and didn't even call and tell me. They didn't even tell my wife she had to discover it on her own.
Carlos was very proffessional and accomadating. I arrived an hour before my appointment and Carlos found a way to satisfy the customer.Only dissatisfaction was the washing of my truck. When it was returned to me looked like someone spit milk all over it (water spots).
Levi made the rotors and brakes were replaced. Excellent customer service.
Carlos did a good job of acquiring quality parts and keeping me apprised of the work progression.
Heinz is the man! I’d also like to thank sandy ****. She has been extremely helpful to me personally. Sandy is level headed and calm. Sandy went above and beyond the call of duty for this customer. She is the right person to be heading the service team. You need more people like her. Sincerely, Bob L
I was told service would take 1.5-2 hrs. For a replacement part...
This was after I had had my routine service (10,000 miles) the day before and they found a part that needed replacing, which also needed to be ordered and then would be replaced the next day. Ok No prob. Next day after drop off 3 hrs no phone call 4 hrs no phone call, so after my second phone call in to find out what the status was on my car, I find out that the agent left for the day and was not there, explains the no communication. So now I know my service agent had left and car was ready for pick up, Who knew? I as eventually told my car was ready, great! But had I not called how long would that senerio gone on? After my call, knowing it was finally ready, I get a pre programed text that my car is ready from said absent agent. Needless to say, not the ALL time WORST, but certainly not the BEST customer service. Knowledge goes a long way and I would
prefer to know the truth and especially the timing of the situation which goes a
long way...
Very friendly, service excellent!
Shellie was courteous and pleasant to work with. The only concern is that it usually takes a long time to get service done. Maybe not enough mechanics?
Es una bendicion , que el sr hector aguirrebarrena, atienda el automobil. Siempre es atento y saca su trabajo adelante y tiene comunicasion ak cliente, y es atento a nuestros vehiculos. Y con el mantenimiento estamos muy cuidados x los ciudadanos en trabajo de unidad. Millares de bendiciones a sr hector. ATTE.- Sra holmes.
Hector was courteous and professional. He is a great asset to the Fisher team.
They got it in quickly and kept me informed about what work was being done
Staff was professional and friendly
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