Michael Jordan Nissan Auto Repair Service Center

The only concern I have is time. Took 2 hours to complete tire rotation and balance with a appointment

Alice is awesome and takes very good care of me when I'm there

Alice takes great care of us!

Mike was great, very courteous and helpful.

Everything was just like they told me.The part works great.Thank You

I was satisfied with the service but not overwhelmed. Keep up the good work. A job well done.

Mr.Minor was very professional..very courteous. This was my first visit and he made sure I knew where the waiting area was, kept me posted about the service of my car.

Scott was very kind and tried to help. However I was there for 5 hours and the job was not done.

I appreciate the friendly service I received.

This was the worst service experience since the purchase of my vehicle in 2012. I had a 10am apmnt made 3 months prior. There were 6 vehicles ahead of me. I specifically asked for my vehicle to be vacuumed and washed if possible. My advisor stated that it was doable but add on a 1.5 hr wait. I agreed. I then stated that on my last visit one of my Nissan valve cover caps that I purchased was missing. I was told they'd put one on. My service visit was about 55 mins to an hour. The items explained to me by service advisor other than regular maintenance, I paid to have done. I also paid for an inspection. When my vehicle was completed, I paid and proceeded to my vehicle. Upon my perusing, I immediately noticed that it had the same inspection sticker I.e., 9/17 instead of 9/18. I also had a "green" valve cover cap that stood out like a sore thumb. I had to go all the way back in, look for my specific service advisor Who was not available but got another one to follow me out. I pointed out the discrepancies. The lady service advisor went back and got the correct inspection sticker whereby removing the old and putting on the new one. She the stated to me that if I purchased the valve cover cap and brought in the receipt, I would be reimbursed. I'm thankful that I noticed these things before leaving the lot as I live a good distance away. My expectation was that I should have been told they would order the valve cover cap being this is the actual dealership vs me having to purchase again plus pay taxes and shipping. That would have exemplified outstanding customer service. I felt rushed as the service department was overwhelmed with vehicles. Secondly, myvehicle was not vacuumed nor washed after waiting all that time. Now, my trust in Bissan has been violated. I'm not really sure that what I paid to have done actually got done. When anyone starts rushing to get tasks done, the margin of error are significantly higher. What was the purpose of making an appoint? I have ordered my Nissan Calve Cover. Unfortunately, I could not order just one as they come in a 4-pack. If I don't get reimbursed as I was told, the I will be sorely disappointed and find another source to service my vehicle. I deem it a good, sound point of not taking in more vehicles for servicing than you have mechanics to do the job. The dealership should have their best interest at heart as well; not overwhelm them to the point of making careless errors. Thanks! Glenda Blue Rogers

Absolutely amazing service well done thank you so much

You guys are great,Alice is a class act. Very lucky indeed to have her on your staff.

I feel I get good service from Mike. He reviews the history and knows what has to be done at each service. In the past he has been responsive after damage to my front sensor when My car was hit by a deer! Luckily since Ive had my car repaired it is doing fine so far!

Can't wait for the survey. Nissan my favorite hang out place.

I was but I was looking forward to them cleaning my car

The service was great but I can't believe they charge me as much as I did for 10 minutes with the work!

Very polite and keep me informed on the progress of my car. She gave A+ service. With her great personality she would cause you to recommend the dealership to other people.

Great service! They even stayed late to get the work finished. Thanks so much!!

Very sensitive to the customer's needs and time. Thanks

Mike is a excellent adviser!!