Valley Hi Kia Auto Repair Service

ANDY DID A GREAT JOB ON GETTING MY VAN DONE.

Really Big Help, appreciate everyone at Kia

Excellent customer service and fast.

The customer service was the best for me

I'm very thankful for the great service and Andy Patterson is always making sure Iam talen goodcare of.

She was so very helpful to me. Thank you for getting my car back in such short amount of time

My first contact was with Mr. Andy Wilson, he immediately obtained my info on my KIA, and he had me out in 30 minutes.

Excellent customer service

Stewart the director or service was absolutely rude and disrespectful when I HAD TO CALL 5 days after I turned my car in. Stewart himself told me Monday morning when I dropped my car off after it went into limp mode after kia did a software update just 3 weeks prior that it would be no more than 48 hours.. Wednesday around 3:30 4 pm I called to check the status because I had not received one phone call. I was told my car had been scanned that was all I was told. Friday at 1:30 pm I called again because once again I had not heard a single thing. After 15 minutes of beings transferred around on the phone because no one knew who was in charge of my vehicle, Stewart gets on the phone I explained that I wanted to check the status of my car because I had not heard anything along with it being 3 days after I was told it would be ready.. he kept repeating about how the car went into limp mode.. he had explained 3 times on Monday and twice Friday on the phone.. he was talking very slow and with an attitude like I was disturbing his day.. when I told him he already explained this and I told him that I knew how and why like we discussed on Monday because I was driving when it happened.. he then turned to a pure disrespectful tone. He let me know many times how this wasn't his problem about my car being down, kia being short staffed and me missing doctors appointments due to him not informing me of the status of my vehicle and leaving me without a car. I can give understanding to the situation at hand dealing with covid but I deserved some communication. When the disrespect came into the situation from a service director to a customer I lost all hope in Kia as a whole. This was a very unfortunate situation for people who have been long time customers of valley hi Kia.. I can tell you for a fact this situation will be in my mind when I look for a new vehicle.

You guys are the best! You guys are always so helpful!

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Great and fast service as always. Great customer service by Andy Patterson as always!

Not thrilled with the price but he explained about expensive bulb and difficulty reaching the headlight. The service was great as usual.

Always satisfied with the service and the people are always friendly, I know my car is going to ready when they tell me.

Very Satisfied with all the help that he provided to my needs

Amazing customer service

Andy thank you Andy... I appreciate your Professionalism

Thank you for your service it took several day but it was well done.

He was very understanding and knowledgeable about my service that was being done to my car.

I was very please with stacy taking care of me and my car