Marty has a great demeanor in working wth customers.
I like the customer service and the friendly staff there always positive people
So the problem in regards to the missing part from my last review has been resolved. The running boards have been installed and I love them. They are good quality and solid. Kevin was incredible. He thanked me repeatedly for being patient with having to come back again to get this resolved. I believe after looking at my bill, that he may have given an additional small discount which I really appreciate. He felt badly that he was unable to get my car washed because their car wash was not working, but he offered to personally take it through if I brought my car back in the next few days. Very considerate and appreciated.
The work was probably fine. But... I had an appointment downtown this afternoon so I made a simple oil change appointment for 11AM. I learned, however, that it would take over 75 minutes to finish my oil change and over 10 minutes to stand in line at the service counter because management, employees, and/or corporate culture is/are so afraid of a bad review by pushy customers who don't make appointments, that you are willing to gamble on losing the business of those of us who are fooled into thinking making an appointment is something more than just scheduling a time to show up and take a number just to satisfy and cater to them.
Danny always takes good care of my service needs. I would not bought my last car from you if he was not there.
The service and the service advicer Daniel Broughton have being very
good.
I am very satisfied.
Your team their is tops Marty, Kevin,Alexandra, I've been to all of your staff at service counter always pleased to be greeted upon my entry your shuttle driver is a true gentleman thank you R.Romero
vehicle was ready much quicker than i thought it would be and was cleaned. Service advisor was very attentive. good job
It is always a pleasure to work with Marty! Great customer service!
Andrew was on his toes the whole time and he created a very pleasant overall experience. He was courteous and patient. He was absolutely great walked me out and made great conversation.
Kevin was great with communicating to us during all parts of the service process! We really appreciate everyone at the service department for their hard work.
I have been working with Danny with all my services since we purchased our Ridgeline from Freedom. He has been great to work with and I am looking forward to working with him on future service.
Sincerely... Bryan Sturch
Thank you for all your help with my Civic!
Work completed promptly, friendly folks. All good
Fast , friendly, honest up front outstanding service department
Andrew was very thorough, friendly, patient and my car was ready under time and just under the quote.
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