Freedom Honda Auto Repair Service

When making my appointment, I asked how long it would take for the maintenance my car said was needed. I was told about 1 hour, which I decided I could simply wait for. When checking in I was then told there were 2 “computer recalls” And it would actually take 3-5 hours. I then asked for a shuttle, but you don’t have any due to COVID. I ended up getting my son to come get me, luckily he was available. I wish I would have known ahead of time, when I asked, so I could have planned better.

Marty provided me with excellent customer service. I definitely would give him a 5/5 for his customer service today. Thanks

Alexandra was awesome!

My service rep was outstanding, timely, and kind

Very, very good service; personal and professional!!

I have been with Honda many years and they still meet all my expectations!

Great service as always!

Customer service was unbelievably.

Took longer than expected.

Two items: Both of the hand sanitizer stations in the service rep ares and the waiting area were empty. Just seems wrong in the current COVID environment. We received an anniversary “gift certificate” that I was going to use for $25 off an oil change. We also received a coupon for a $39 oil change. One service rep stated that you could apply a gift certificate to any service - - consultant with some of the wording with the certificate. The other rep said it was considered a “coupon” and could not be combined. Why have a gift certificate if customers come in for service and have other generic offers/coupons? Service reps should not be inconsistent and perhaps consider giving the benefit of the doubt to the customer. Only reason for getting the oil change is to keep Carfax from reporting that it was not maintained. The vehicle actually had very little mileage on it over the last 5 months - just timed out.

Amazing

Good

Easy 5 in my book.

Great service.

Satisfied with the service and the timely manner which it was provided. Your service department is friendly, courteous, and efficient.

Alex was great. Even though I arrived at the end of the day, she was able to schedule me to get transmission, brake and oil fluids changed. She also answered my questions thoroughly.

I will be contacting corporate Honda, as well as the BBB and I'm considering contacting an attorney. I have paid so much for my car to find out someone hot wired a fuse relay, which failed. My vehicle was never fixed. It's worse off then it was when I brought it in to you guys to look at. I have not posted on social media yet as I want to speak with corporate first.

Kevin is awesome

None.

Wolf was great. Really took care of my family and made sure got new parts in my car. Wolf made this situation not a total frustration. I am frustrated with Honda in having a major problem with my vehicle at 62 k miles and having to fight to is my extended warranty. This experience will make me think twice about buying another Honda.