Very helpful, pleasant & it was my first time there.
Beau was great! He helped me find the best coupon to use for my oil change and tire rotation. He said it would take about an hour and it did. ????
Pleased with the quality and value of the work at your service center. It’s the only place I take my HONDA for servicing.
Mike was friendly, helpful, and upbeat!
Kevin was exceptional and was very customer service focused. It was my first time to bring in my new Honda Pilot and it was a great experience! Thank you!
I enjoyed working with Kevin, a true experienced professional. I really appreciated how he recommended the needed services to keep my wife's Honda safe and reliable.
Without a doubt Danny goes above and beyond every time we need assistance. He’s professional, kind and proactive, not just occasionally, but every time!
It was a good experience.
Very poor customer service. I was never welcomed or thanked for bringing my car in for servicing. My car was promised two hours after I left it at servicing, but when I arrived for my pick up, I wasn’t told it would be another hour until I was supposed to pick it up. After rearranging my schedule to pick up the car, was I told it was actually completed within a 1/2 after it was originally scheduled to pick it up. I did receive a phone message, but it came from a blocked number, and a message was left. The entire process was unprofessional and sketchy. Men, literally talked to their computer screens when addressing me.
Chris, Danny, and the entire service department always provide great customer care. I leave feeling sure that my care will continue to perform in a reliable manner. I frequently refer others to the Freedom Honda Service department.
He gave me my oil change for free. Because I was there for 3 hours for an hour and half job.
Kevin took very good care of me. We discussed the items I wanted done on my Crosstour, he gave me an accurate quote for the costs, he checked in with me during the day to see if I had any questions/concerns, and he notified me when my car was ready. I found him competent, courteous, and friendly. I'm completely satisfied.
Very happy with the service today.
Fast and friendly service - Great customer waiting area. Good value with the maintenance packages. Thank you!
Kevin and your service department is trustworthy and fair. We love your service department.
Your sales team are a bunch of liars and it is a shame because your service department is so good but we cannot trust buying a car from Freedom Honda due to our previous attempts to buy a car and we were lied to on many occasions. We reported this to the GM and nobody in sales cared to rectify our bad sales experience.
Great customer service. Mike and all the service advisors I have dealt with.
My car didn’t come out right away, but within 5 min two techs were hunting it down.
Consistent service each and every visit. Thanks!
I don't understand how the rear defrost isn't covered under warranty, and how it then costs me $145 for someone to tell me just that. That's terrible customer service. What is the point of purchasing a warranty if it's going to cost me $145 every time? Your people should be trained to say "You'll be charged at least $145 regardless." I would never have had you even look at the rear defrost in the first place had that been made clear.
Service was professional and fairly quick.
Danny was very understanding and encouraging when he explained that our transmission not working was do to rabbits or another critter chewing up the wires around the transmission...
The service tech did not tighten the lugnuts on my back tire, causing it to fall almost completely off while driving home. They did come help but I thought they would give me a free tire rotation or something next time. could have been a really bad situation.
I shouldn’t have to talk to 4 people to schedule a tire replacement. A single point of contact should be the norm. Service should be capable of confirming parts are available. Instead I had to introduce myself to 4 different people and tell them the situation.
When I came back inside and questioned why my sensors were not reset after the tire replacement, a respectful response would have been appreciated instead of a snarky “you have to drive it.” Actually that information should have been volunteered when I checked out maybe something as simple as “your warning lights may still be on but will go away once your drive a bit. Call us if they don’t” could have made a huge impact.
My spare tire was not remounted but placed in the back of my vehicle. This should have been remounted in the proper location. Why would anyone think I would want to drive around with my spare in the back of my vehicle. Luckily I’m an able bodied person and was able to do that myself when I returned home.
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