Daniel was so kind and helpful. He made me feel comfortable and I knew my car was in good hands. He wasn’t pushy or trying to sell me unnecessary stuff to me. My experience was a positive one!
Picking up the car took quite a while. Everything else was great. Steve the shuttle driver rocks!
The service was quick and efficient.
Always taken care of and I appreciate it great customer service
Drew was helpful in guiding me through identification of the services required for my 2019 Ridgeline. He also provided regular updates and the truck was ready right on time. Best service representative I have had at Freedom Honda this year.
Awesome service, as always!
Marty was rude. It took him almost an hour to respond to my text and then told me I was impossible to get a hold of. He claims he called me however, there are no missed calls from him or voice messages. He then said he wouldn’t argue with me because he had proof he called but would not verify the proof. He then said well I wanted to know if you wanted the brake fluids changed but it’s too late now. Very unprofessional. So disappointed. I have always had excellent service at Freedom Honda. Not today. ????
Good job thanks for washing it
Mike was great no complaints with his service. He explained everything thoroughly. I am a bit frustrated to get charged for a diagnostic that remained inconclusive, yet within 15 miles of the dealership the issue I was asking about reoccurred.
So appreciated Marty’s support from start to finish, ensuring a very positive experience! Freedom Honda’s team is consistently reliable and attentive to customer satisfaction.
Marty was great, helpful and quick - even stayed a few minutes late to make sure I was able to pick up my car.
Every time - EVERY time - I come in your staff tries to sell me items I don’t need, are overpriced, and are relentlessly time-based. Specific examples.
1) I buy $700 worth of tires and they try to charge me $109 for Alignment
2) I come back for oil, and they try to charge me again for the Alignment b/c your “system” says I didn’t do it
3) They tell me I need new rear brakes b/c they are wearing unevenly even though I have plenty of pad left
4) They try to charge me $150 to change my brake fluid even though I said to hold off since I’m doing my Brakes in the future
5) they claimed they didn’t get my message to NOT perform work even though it took an hour and a half to do an “initial inspection” and call with a list of new items to fix
Your service center is the opposite of a service center.
Marty was very thorough with making sure everything was completely done on my car. He also made sure I got the best price. I appreciate his help. I had a lot of work that needed to be done. Thank you
Marty was very helpful and excelled at keeping me informed as the estimate and repairs progressed. Thanks to the whole team!
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