Even though the staff are very friendly the mechanics seem to be fairly incompetent. I never feel satisfied with the service and was told today the rattle I hear is my person belongings in the car...wow! I actually had to video record the rattle and I will now have to take my car back in, I have asked several times during oil changes for this to be looked at and never gets done,
I was done in 30 minutes. Excellent service.also the gal that check led me in was so friendly.
They had the wrong car for recall work. Wasted 2 hours waiting.
Normally the other company will wash the car after the service. You didn’t wash the car after your work
Daniel Broughton was my service advisor and has been on several other occasions as well. He was polite, listened well to my concerns, and made sure the mechanics understood the issues. I always know he will go above and beyond in the service he offers. He is knowledgable and follows through with information on the diagnostics and repairs. He is thorough and considerate. He is an asset to Freedom Honda.
You earned a 5, excellent/perfect rating! Thanks!
Danny and Jeff really understood my concerns after expressing the issues in detail. Danny has Jeff review the transmission symptoms one more time and discovered the irregularities I was having and worked with me and Honda for a warranty replacement transmission. My faith in Honda brand and the dealership have been restored. Thank you for ensuring your quality of work.
Freedom staff is very unprofesional
Everything was fine. Thanks
Very pleased with service. Everyone was professional, knowledgeable and
courteous
The service customer service does a wonderful job. Dylan was so helpful and took very good care of me and my car. All staff I dealt with were great!
I had a bad experience with the sales team when I bought my car at Freedom Honda, but I'm happy to say your service team makes up for my prior interaction.
Service is great. The only thing I would recommend is that the lady to the right of service shut her door when yelling at someone about their job proformance... don't air your dirty laundry in public.
Will definitely do all 5s.Daniel kept me informed throughout the process. Vehicle went in on time and I was quickly checked out. Thanks Freedom Honda
Stephanie, the service advisor was very accommodating and personable. Scheduled service was quick…..faster than promised.
Complimentary car wash was a bit sloppily done - seems like the back of my CR-V was completely forgotten.
I have a strange noise coming from my car that started after my last service. I will be bringing it back Friday to keep overnight and they can start it in the morning to hear what I am hearing. Now it is driving differently like it is straining to go and stop. I didn’t have these issues when I came in for service on 12/31 and ever since it is getting worse each time I bring it in.
My appointment was scheduled from 1030 to 1230...I got home after 3 and they were unable to accomplish anything, I will have to come back for another appointment. I realize things are tough with Covid sicknesses, however someone should have looked at the car by 1230 and let me know I could take the car until the part came in
Everything was great except the wait time.
All 5’s for you guys. I always prefer to work with Danny (Daniel) because I know he will explain my options. He always delivers top-quality service. We never leave feeling like we’re being taken advantage of.
We presented a coupon that we received via email and the female service rep. didn’t want to accept the coupon for face value on the services completed on our car. A manager later rectified the coupon but all staff should have a good understanding of the discounts and how they are applied. Our family is new to Freedom Honda and this is the first time we haven’t been totally satisfied with the service. Thank you for servicing our vehicle and thank you to the manager that corrected the discrepancy!
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