Pedder Nissan Hemet Auto Repair Service

It took 5 hours to get a new key, let air out of one tire, and check the diagnostic. That’s a really long time when I was told when they took my car it would be 2 hours. Doesn’t seem right.

Awesome ????????

Love the friendly great customer service and the professionalism. Thank you Nissan Team.

My sales person Alex deserves 10 stars, finance manager was also amazing.. unfortunately that’s where this awesome experience ends. 8 Days after our purchase the check engine light goes on. I make the 76 mile drive back to Pedder and wait 5 hours to be told my catalytic converters done. (Clearly covered in my 1000 mile warranty) I’m told to take my car home up the mountain to Big Bear because the service manager isn’t in to authorize a vehicle for me to borrow while my car is being worked on, plus they’d have to buy the part.. they said they’d call me when it comes in. A week later, no call. I called to see if the part has come in and was told not yet. Another week goes by and I call again, still no part, this time I requested a call from the service manager cause now I’m annoyed. No call. About another week I called and asked about the part and was put on hold as they had no idea what I was talking about. I was told I’d be getting a call back (from the service manager, or so I assumed). I was called back and told there needed to be an APPROVAL from the sales department to order the part as this would be like $2,500.. I was also asked if I was able to meet them “halfway” on the service.. Obviously I didn’t want to pay half.. I didn’t even want to pay a $1. I was THEN told, once again I’d get a call back. Haven’t heard anything. It’s been 3 weeks. Pedder got our money and I guess that’s all that matters. Clearly we’re on our own. No need to contact me

The associated spend to many days for answer me what happened with my vehicle

Just takes too long for an oil change! Especially with an appointment!

Excellent service

He do wonderful job

Paul did his job, but that’s it. I had to return to have something reset, they failed to diagnose the issue with the sensor. I cannot say anything good about this experience and will not return...

Great work. Friendly staff super personable...

I happy that it was completed on time and car running smooth on my way home. Thanks Paul for the great job

I love my new car thank you all very much and I'm very satisfied with your service

I was satisfied with the work but it seems Evertime I have work done theirs something wrong with the car washer maybe next time I'll go to Riverside?

I am always satisfied with a job well done. My Service Adviser Danny **** always makes sure the job is done.

Great service team! Well done Kevin, i appreciate the assistance. Thank you

Always a pleasure.

I was extremely satisfied. My service adviser was very knowledgeable and helpful.

Excellent customer service I am very pleased

Thanks

Great experience