Mario gave proper wait time and called as soon as the vehicle was repaired
Excelent coustumer service, great job Mario...¡
Mario has great customer service skills, is very helpful and knowledgeable. I really appreciate his professionalism.
Great job excellent customers service
Mario was very helpful, friendly and professional. Thank you.
She was extremely helpful and informative. I appreciate her efficiency and my car was ready at the time she said.
Thanks Erika!!
Matthew was super friendly and helpful.
Unacceptable customer service :( Both managers ( Mike & Richard) situations were brought to their attention and both said that the vehicle will be ready. wife went to pick up vehicle turned out to be a different story very disappointing. I left them voice messages for a call back and no returned call back when requested. We have to keep calling back to and then they say they only got one voice message :(. It be best to say your sorry and move forward to take care of the customer but to lie makes that much worse
The guys here always do a great job. Especially Richard I have been coming here for a year now and love it.
He was patient and explained everything to me before
Mario was very helpful, courteous, & kept me informed.
I believe there is a more systemic issue with contacting the service dept. I am frequently put on hold for up to 10 mins. when I call in. I'm sure others would appreciate a more responsive phone experience as well.
Mario actually hooked me up, after expressing my frustration from a prior incident regarding a headlight fixture. He actually surprised me with his unwavering commitment to service by fixing both of my tailights in a timely manner. Expectations were far exceeded and I will continue to service with Hardin.
Richard V. provided exceptional service.
Everyone was very professional and helpful. Thanks!
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