He went over the top to make sure I was satisfied.
Took too long for tire replacement did not hear until end of day.
Eliseo is super, conscientious and thorough. A total class act.
Excellent service from everyone!
Eliseo is great efficient courteous and has been for my years with Mercedes
Job well done with all necessary COVID precautions. Thank you.
A terrific & knowledgeable man who cares & serves his client well.
Steve did a great job in getting me in on the same day, helped organize transportation on short notice, and stayed until I was able to to arrive after closing.
The extra key I ordered was suppose to be there on Wednesday when I dropped the car off but it did not come till Friday. The tire that was replaced was not filled up enough and I got a low tire pressure warning on the way home from the service. When I spend $2K+ on a service for my car I expect much better. Angelo was good though. Kept me updated the whole time which was good.
Traci Crespo has been the best among the service rep I’ve dealt with at this Mercedes Benz dealership. I’m fully satisfied! Thank you.
The service was awesome as always however some technology did not work. I could not receive or pay bill online and Lyft took more than hour. Wouldn’t go anywhere else for my MBZ service but I still prefer the ”old ways” with personal service - Anthony provided that.
Angelo is always great to work with.
My care was washed and polished although the wheel wells were dirty and my Front license plat wasn’t cleaned it has bugs.
It was a pleasure working with Traci at MB of Marin. She was courteous and provided status on the parts delivery and repair on a regular basis. Overall, very happy with the service!
The drop off and pick up procedures are far too long. I've been to lots of other Mercedes dealers and they are much more streamlined. It takes way too much time just to drop off a car for service. I can't even imagine how long it would take to get a loaner.
I didn’t feel the social distancing and bio security protocols were that great. Better to give the option of taking care of everything outside. Car wash wasn’t great
Thank for your show of good will. Appreciated.
Traci is very helpful and honest. She makes me feel like Mercedes really cares about me and my car. Thanks!
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