Service Center

Real Reviews From Verified Customers

HOLLY S.
5 out of 5
8/1/2020
This was my first interaction with Traci as my previous service agent is not longer with MBZ. Traci was helpful and personable. I look forward to future interactions with her.
Minhtam N.
5 out of 5
8/1/2020
We’d like to appreciate her professional services. She do a great job and Thank you so much
Brenda B.
5 out of 5
8/1/2020
Excellent service by Traci!
CELIA G.
4 out of 5
8/1/2020
Eliseo provided outstanding customer service. I had my car serviced at your facility but because of the great care that I got from Eliseo I am seriously considering having my maintenance work done at your location moving forward. You are lucky to have such a fantastic employee! It’s a rare find to meet someone with such positive energy and patience.
David B.
4 out of 5
8/1/2020
Traci is terrific!
Eleanor P.
5 out of 5
8/1/2020
Eliseo and the entire staff were very helpful, professional and courteous and resolved the issue immediately.
Vincent G.
4 out of 5
8/1/2020
She is wonderful
DIANE K.
5 out of 5
7/31/2020
Brittany was professional and friendly.
George Z.
5 out of 5
7/31/2020
He always provides good service, very knowledgable and reliable
William D.
5 out of 5
7/31/2020
Excellent job by stagf
Robert K.
5 out of 5
7/31/2020
She was friendly and knowledgeable but I do need to have some follow up with her so I need her to call me can you expedite that
Trina L.
5 out of 5
7/31/2020
Traci does a very complete, professional job. I really like working with her.
Sandra E.
5 out of 5
7/31/2020
I was very satisfied! She was very sufficient and very polite!
Kenneth P.
1 out of 5
7/31/2020
A piece of the undercarriage splash guard became unclipped and fell off snapping and breaking within one week of owning the car. When I brought it in I was told it would be covered by the dealer. 3 to 4 weeks later after they finally received the part they changed their mind saying I have to pay because I must’ve hit a curb or had an accident. I was told it’s not a factory defect so I’m responsible for it. Either the clips holding the piece in were defective or the technician doing the certified inspection neglected to fix the issue. Also the guy moving cars told me if I had bought a new car instead of a used one they would’ve fixed it no problem was a nice touch to ruin my day and my dream car purchase. Thanks Mercedes Marin...
Heidi B.
5 out of 5
7/31/2020
Thank you.
Leonard P.
5 out of 5
7/31/2020
Traci was wonderful from start to finish. We greatly appreciate her professionalism.
DAVID P.
5 out of 5
7/31/2020
Steven is professional as well as pleasant. Enjoyed working with him.
Sangwa E.
5 out of 5
7/31/2020
Thanks !
Hugh C.
5 out of 5
7/30/2020
Very Good
Linda C.
5 out of 5
7/30/2020
Traci is very professional and helpful. She provides excellent customer service and is always very helpful. We enjoy working with her. and her fun personality. Hard worker. Brian and Linda Loomis

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