This was my first interaction with Traci as my previous service agent is not longer with MBZ. Traci was helpful and personable. I look forward to future interactions with her.
We’d like to appreciate her professional services. She do a great job and Thank you so much
Excellent service by Traci!
Eliseo provided outstanding customer service. I had my car serviced at your facility but because of the great care that I got from Eliseo I am seriously considering having my maintenance work done at your location moving forward. You are lucky to have such a fantastic employee! It’s a rare find to meet someone with such positive energy and patience.
Eliseo and the entire staff were very helpful, professional and courteous and resolved the issue immediately.
Brittany was professional and friendly.
He always provides good service, very knowledgable and reliable
She was friendly and knowledgeable but I do need to have some follow up with her so I need her to call me can you expedite that
Traci does a very complete, professional job. I really like working with her.
I was very satisfied! She was very sufficient and very polite!
A piece of the undercarriage splash guard became unclipped and fell off snapping and breaking within one week of owning the car. When I brought it in I was told it would be covered by the dealer. 3 to 4 weeks later after they finally received the part they changed their mind saying I have to pay because I must’ve hit a curb or had an accident. I was told it’s not a factory defect so I’m responsible for it. Either the clips holding the piece in were defective or the technician doing the certified inspection neglected to fix the issue. Also the guy moving cars told me if I had bought a new car instead of a used one they would’ve fixed it no problem was a nice touch to ruin my day and my dream car purchase. Thanks Mercedes Marin...
Traci was wonderful from start to finish.
We greatly appreciate her professionalism.
Steven is professional as well as pleasant. Enjoyed working with him.
Traci is very professional and helpful. She provides excellent customer service and is always very helpful. We enjoy working with her. and her fun personality. Hard worker. Brian and Linda Loomis
Loading...
Service Center Directions
Service Center Appointment
Service Center Recommended Dealers
Service Center Apt Thanks
Service Center How It Works
Service Center Review Sort
Social