Eliseo was awesome, explained the service and options since I have out very few miles on the vehicle since my last service- especially due to SIP.
Traci is warm and professional. A+.
Steven Drew is the only reason I come to Mercedes Benz of Marin. I live closer to the dealership in San Francisco but my experiences in the past with Steven have been so great that I continue to come to him. I have unfortunately had several issues with my new GLE. I feel that I have been given the runaround at other dealerships when it comes to addressing my issues. At one point it almost ruined my pride in ownership of a Mercedes. Stephen change that. He always goes above and beyond my expectations and always makes me feel prioritized.
Brakes got changed. But all the grease around stayed from old once. Otherwise everything is perfect. Thanks
Anthony was very pleasant and knowledgeable. Very positive experience!
I had asked to have the car ready by 2:30 and when I arrived at said time was told it wouldn’t be ready until end of day. I understand that they were short staff but I would have appreciated a call letting me know. A Lyft ride was provided to and from my appointment which was appreciated
Car was left to resolve three issues and two remain upon its return several days later. Now I have to bring it back. Not good!
Traci kept me informed on everything regarding my car ????
Traci is incredible. She always deliver the best service on time.
I totally trust her opinion and have been extremely satisfied with her service.
Thank you for having her in your dealership .
Best regards
Thank U Anthony and all staff for helping.
The Best and Excellent Service . Thank you Brittany.
Professional and informative.
Eliseo is the absolute best service advisor and an incredibly kind person! His service and personality makes us keep buying cars from you.
Traci gave me undecided attention to a very small problem. She and the team handled it at once!
Cheers
Anthony Soriano was amazing!
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