Mercedes-Benz of Marin Auto Repair Service Center

Brittany could not have been nicer. She was very helpful in getting me a car to use for the day. I would ask for her the next time I’m in to your facility.

Traci did A great job meeting all expectations, I’m a highly satisfied customer

She’s great!! Friendly & knowledgable. You’re Lucky to have her!! I know my family has a Toyota Store down South...

Very happy with service

I found the service excellent and very responsive.

Excellent service, excellent staff

I was not kept adequately informed about the nature of the problem with my vehicle ( purchased a month ago from MB of Marin); nor when I could expect that the repairs would be completed. I understand and am sympathetic that the service department is understaffed due to Covid and that repairs take longer than usual. However I would have appreciated a call to explain the situation so I could re-organize my schedule around the complication of not having a car. Frankly I was surprised not to be offered a loaner for six days since my car was under warranty.

Satisfied that warranty covered the broken motor of side mirror. Eliseo was helpful and courteous.

Traci was great!

Angelo was great.

She is awesome!!

Great service

He is excellent guy

The MB team failed to complete the service during my last visit. I wasn’t told about this failure until I had already left the dealership. So, to have the MB team complete the service, I drove back another 3hrs for this service. Now, during this service, I asked them to also replace a broken plastic piece. The MB team replaced the piece, but it was a completely different color and does not match. I only noticed this after I left MB once I arrived at my hotel. No one on the MB team told me they were going to replace the plastic piece with a different color. I wouldn’t have gone forward with this cosmetic fix if I knew it would be a different color. I am very disappointed and shocked in the failure of the MB team to do a completed service from the last one and now the team just sent me out with a different color seat. I have yet to hear from someone about how they will fix the issue of the wrong colored replacement.

Thank you, Eliseo and MB of Marin for an excellent service and customer care. Best regards, Roman.

Traci is Fabulous

Lovemycar. Love the dealership. Thanks

Excellent customer service, helpful, knowledgeable, courteous, kind and professional.

Great service

Thank you Traci!