Mercedes-Benz of Marin Auto Repair Service Center

Steven is responsive and supportive

Tracy was exceptional helpful an very nice.

Angelo is awesome!

Everything was smooth and quick. Angelo is tremendous. He’s the main reason we bring our two cars from Moraga for service rather than taking them to Walnut Creek Mercedes which is way closer. Keep up the great work!

Simply put, Traci rules!

Excellent

I thought my wait time to check in was too long.

Angelo was great!

Unfortunate Steven was ill the day of my scheduled appointment, I arrived and had to wait for over 1/2 hour and no one came to take my name or whatever it was the I needed so I left and was not going to come back because of the way I was treated but I had to get some order from your parts department resented when I came back I meet with Steven and he apologized for the way I was treated

Super efficient process

Angelo is helpful, communicative and knowledgeable. I would have liked to see him when I picked up my car

An excellent service advisor with a terrific attitude

Angelo is friendly, warm and very professional.

My car still has an issue

my cupholder was dislodged from the base which is my only complaint. everything else was super smooth, Anthony was awesome too. it was quick and painless. actually, 2nd complaint is that your service representatives that are responsible for giving courtesy phone calls and emails are very off-kilter. i received a call and email today saying i’m due for service and if i want to book an appointment although my appointment was yesterday. and, after i scheduled this appointment, someone named Tessa emailed me saying i’m due for service and if i’d like to book an appointment. when i asked her to confirm if i still had my appt for 11/5, she said yes and she was sorry, then emailed me AGAIN and asked if a representative had called me to schedule a service. it was just all over the place and i’m confused how a company like Mercedes-Benz has such archaic technology wherein the poor service rep didn’t even know what was going on.

Angelo Gomez is personable and knowledgeable.

Angelo is one of your most valuable counselors

Traci is the Cat’s Meow !

Too long a wait just to drop off our car for what our advisor already knew what was needed. Maybe you should have an express check in!!!

Anthony was cordial and as efficient as he could You were very busy that day and everybody gave their best