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Real Reviews From Verified Customers

Service Center Review Summary

5 star 5538 reviews 74%
4 star 1281 reviews 17%
3 star 407 reviews 5%
2 star 173 reviews 2%
1 star 123 reviews 2%
Review Us
Stevenbryce Sumnick.
5 out of 5
11/28/2020
My service was an emergency on a busy Friday. Angelo provided help as quickly as possible. I appreciated his prompt and courteous attention.
FLORENTINO A.
5 out of 5
11/28/2020
Great customer service. Very helpful and understanding rep.
FLORENTINO A.
5 out of 5
11/28/2020
Great customer service. Very helpful and understanding rep.
Naoko D.
5 out of 5
11/28/2020
Brittany was courteous and very nice. Impressive service
Daniel W.
4 out of 5
11/28/2020
Brittany Myers was very pleasant to work with. Much more so than the people at the Audi dealership down the street. My wife drives the Mercedes and and I have an Audi. The service has been better at Mercedes every step of the way. Kudos to Brittany.
Katrin K.
5 out of 5
11/28/2020
Excellent service.
Michael V.
4 out of 5
11/26/2020
Anthony was very attentive and caught a billing error that he immediately corrected. Outstanding service!!
Dean R.
5 out of 5
11/26/2020
Angelo was fantastic
Harvey K.
5 out of 5
11/26/2020
Excellent service
SUSAN L.
1 out of 5
11/26/2020
Problem not solved. Copious amounts of washer fluid continue to leak & now will have to make another appointment to try to resolve again.
Daniel F.
5 out of 5
11/26/2020
Anthony went above and beyond . Customer service was in a class of its own. Extraordinary attentiveness and thorough.
Violette A.
5 out of 5
11/26/2020
Eliseo is the most professional and knowledgeable person we have ever worked with at a dealership. He is friendly, efficient and we consider ourselves fortunate to have him as our agent.
Courtney S.
5 out of 5
11/26/2020
Thank you for the fast and excellent service!!!
RICHARD N.
3 out of 5
11/26/2020
Nice guy and knows his stuff.
MARGARET V.
5 out of 5
11/26/2020
Brittany is a very pleasant and helpful person. I am in my 80’s I appreciate her patience.
Robert W.
5 out of 5
11/26/2020
Excellent service.
TUAN H.
4 out of 5
11/26/2020
Anthony was thorough in addressing the recall on my E55 W211.
LAURA D.
5 out of 5
11/26/2020
Angelo is excellent and very professional. On time and Handled my time very well. I will be back
Maria Christine.
5 out of 5
11/25/2020
Eliseo’s care and concern for his customers is unsurpassed!
James D.
5 out of 5
11/25/2020
As usual, everything was handled professionally and competently!

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