Terrific customer interactions and always felt up to date with my repair. Eager to see the car back at 100%.
Stellar experience on the whole. Only minor mishap was that my shuttle back to the dealership never arrived, so I took a Lyft. But I greatly appreciate the fast service and excellent communication all day from the advisor. Had a bad experience at the last dealership where we went for service; this could not have been more different. Thanks! :-)
Key battery change handled professionally by front desk
Great service, nice personality
Eliseo provides first-class, personalized, friendly service. I look forward to my service appointments because I know I am in good hands with Eliseo. Thank you!!
I stay with RAB/Penske because of Mark Greenblat and before Mark, Rich Odetto. Mark is a gentleman of the highest integrity. When Mark suggests something, I can rely totally on his expertise and wise guidance. Mark always is attentive and I never feel talked down to-for a woman and her precious car, that is very important. Mark is always so congenial and approachable and I cannot say enough about him and you are very blessed to have a standout representative of your company. And I want to acknowledge your front office and in particular Debbie. She is the most courteous lady and works me in even in the most busiest times. She is another great asset! So if my review seems over-the-top, just remember: I can take my little Sunshine anywhere, but we will always stay with RAB/Penske, Mark and Debbue!
I don't think I've ever worked with a nicer customer service advisor when having service done on any car of mine, than Tony! My 13 year old son even commented on how nice he was. Helps make up my mind that next year when it's time for a new Mercedes I will continue doing business with your dealership. Actually everyone who works there has been great. Thank you!
Eliseo was fantastic as always. He explained the options available to us and made sure that we remained focused on the key items that needed to be repaired.
Eliseo communicates well. No surprises
You folks are the best. Thank you
Tony was excellent. Kind and a great communicator. RAB is very fortunate to have him.
Easy and pleasant process. No complaints.
Mark continues to be one of the great standout people at RAB. Fast, friendly and efficient. It's a pleasure to see him every time.
Best regards,
Karla and Ramsey
Eliseo has my absolute confidence and trust. He is a first rate representative of your company.
Knowledgeable, professional, helpful, and courteous are the words that come to my mind regarding Mr Gomez. Well done!
Tony was very attentive and made me laugh. I will probably buy a new car from this store
Outstanding service by Dominic
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