Lousy service. Talked to Service manger name Mark. all he did is apologize . Will never go back get my car service at this dealership. No communcation from Tony the service advisor too . If I am the owner I fired everyone.????
Car is driving like a dream. I have not looked at the insulation repair job. Expect it to be perfect. Thank you.
Thanks for yet another time taking care e550.
We were as always very satisfied.
Mary was fantastic, would definitely recommend to others.
Mary provided exactly what I expect from a luxury product experience. I own a business that provides luxury products and service. I am often appalled at what passes for service in the luxury sector.
I will continue to support your business as well others that understand that luxury is not just about "stuff" or freebie perks (I could care less...) but more about an attitude and what we Japanese call "omotenashi". The luxury sector cannot survive without understanding and embracing this concept.
Mark is fabulous--give this guy a BIG BONUS!!!
Tony provided excellent service
Thank you
Excellent courteous service from Mr
Greenblat.
Your customer service is excellent!! I was delighted that the maintenance work was completed in timely manner. Most impressive was when I picked up the car, it had been washed???? That really made my day. Thank you
As always Mary is the very best
Mark is like the family doctor for our cars.
The person who booked my Saturday appointment (earlier this week in person) must not have had access to the information that would have prevented her from booking that day for me. Saturday at your dealer is not a day to do 40k service in addition to Maint A or B without a loaner for a few days. So after assuming I would be in and out in a couple of hours, I discovered that I would need to return two weeks later (when a loaner was available) to do the rest of the work. Today's group was fine- not their fault that management did not train the weekday staff to look ahead.
Tony Danai was very sensitive to our particular needs. We got a flat on the freeway and needed two tires quickly so I could get my wife to the airport. Tony was so responsive we actually made it there at the time we had planned. Thanks again Tony!
Thanks Marybgreat experience
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