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Real Reviews From Verified Customers

Service Center Review Summary

5 star 5538 reviews 74%
4 star 1281 reviews 17%
3 star 407 reviews 5%
2 star 173 reviews 2%
1 star 123 reviews 2%
Review Us
Lynn L.
5 out of 5
9/3/2017
Terrific!
Kenneth C.
5 out of 5
9/3/2017
Great service as always!
Kathryn C.
5 out of 5
9/2/2017
You are welcome
Tuan H.
5 out of 5
9/2/2017
Mary has been taking care of my cars for over 10 years. I have a choice with other Mercedes shops closer to me but I choose Mary for her excellent service.
Spencer W.
5 out of 5
9/2/2017
Mark was very professional, courteous and responsive! Nice job!
JANET C.
4 out of 5
9/2/2017
He went above and beyond my expectations. Tony stayed late to wait for me and my disabled car. Without his kindness, I would've been stuck! He was amazing.
John G.
5 out of 5
9/1/2017
It is always a pleasure working with Tony.
Jeffrey S.
5 out of 5
9/1/2017
Mark has always been excellent in customer care. He explains what needs to be done and the work completely and succinctly.
Andrew B.
1 out of 5
9/1/2017
My car wasn't fixed because I no longer have power in the consuls of my car. I bring my car back tomorrow for it to be repaired
Vivian M.
4 out of 5
9/1/2017
Tony is always amazing. Kind, compassionate, professional, communicative and always a class act. I drive out of the way to come all the way to San Rafael instead of Walnut Creek whenever I can so Tony can be my adviser.
Susan A.
4 out of 5
9/1/2017
Your service dept is very impressive--so many nice people wanting to help. Thank you!
Lillia J.
4 out of 5
9/1/2017
Mary is the absolute best to work with!! I previously had another service adviser but one experience with Mary and I switched. I may not always like the news she has to deliver but she is always kind, friendly and I enjoy working with her. Sincerely, Lillia J
Annie C.
5 out of 5
9/1/2017
Excellence experience with Angelo
Judith P.
4 out of 5
9/1/2017
He is awesome!!!
Nicholas R.
5 out of 5
8/31/2017
Great service! Tony D. Is the best! Thank you
John R.
5 out of 5
8/31/2017
Mark was great and very respectful of my time.
Munir J.
4 out of 5
8/31/2017
Angelo is a true professional. He provides service beyond his scope and makes the service experience so much better Would come back and return to Angelo
Patrick H.
5 out of 5
8/30/2017
Five star plus treatment from MAry. She always goes over and above! Margaret Hagan
Thomas J.
5 out of 5
8/30/2017
Mark was great to work with. He got me in and out in 90 minutes without an appointment . He was also very pleasant and personable.
Junghyun S.
4 out of 5
8/30/2017
Mark is awesome!

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