Mary is committed to excellent customer service!
Dear Sir.
So far, I am satisfied with the current Service provided, because the problem regarding the "check engine" light is no longer "on". And starting-up the engine needs to be waiting for the next following days, hopefully it would be good. Basically, the today service is great. Thanks. Truong D
Jordan was awesome. That said the mechanics that worked on my car were clueless. My car was in your shop for a week for routine service and to fix a problem with the air shocks.the left rear sagged. Picked the car up after a week and the right rear shock was replaced because of a leak. I noticed that the car was not fixed within 5 minutes after leaving your shop. Brought the car back and told my service rep that the left rear was not fixed. I didn't realize that the service order was written up incorrectly at this time saying I had a problem with the left front! Lesson learned read the write up. Picked the car up the next day and the left front was replaced. When the car was brought out for me to take and I was reassured that the system was balanced and all was good. It wasn't as the car was still sagging on the left rear. It was obvious that no one looked at the car. Incompetent at best. Left the car and the next day left rear was fixed. So three shocks changed probably only needed one. Thank goodness under warranty which doesn't make it better. Makes me wonder about the reman exhaust manifold that was changed the first week but under warranty. But it's not a first Rate part as far as I'm concerned and never had an engine light come on to alert me of that problem. Shady!
So two grand for breaks and oil change and probably another 3-4 grand under warranty on a car that's worth 18 grand- this is a problem.
Elisio Estrada is one of the reasons we use your service
He makes ownwing a Mercedes a pleasure
Jordan is very knowledgeable and cooperative.
The only comment I have is that it would have been good if you had in stock the replacement windshield washer fluid nozzle that I need. I will have to come in again for this work.
excellent service and attention to details.
Once again, service that exceeded all expectations from the friendliest car dealer I’ve ever encountered. Thank you!
An infestation problem. Well handled. Mark has been helping us for years. Thanks.
Toni is the God of service
Pleasantly surprised at such speedy and friendly service
Thomas is more than a service advisor. He takes pride in what he is doing and is exceptional at listening to the customer (me). Thomas wants to be the best and it is evident in his knowledge and interest. Because of Thomas, I have recommended others to Mercedes-Benz of Marin
As always, great service, the very best.
Thanks, Dave Steckler
Tony is a nice man I appreciate the time he spent with me.
Mark did an excellent job facilitating the fix on my E350.
FYI - My recent visit was not a service but the pick up of my new European delivered car
Tony is a pleasure to deal with who always keeps me well informed and delivers as promised.
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