Steven was EXCELLENT. Five stars on all counts -- courtesy, professionalism, efficiency. His perfect performance and service reflect phenomenally well on the dealership. Bravo!
He needs to learn to communicate. I had to call 2 times to see what the prognosis was over 2 days. The updates should have been passed on from the service department to me. My time is valuable too.
We always receive excellence customer service.
Toni went above and beyond to help me and he was very professional and knowledgeable. He did a great job.
Steven kept me informed as to the progress of the repair of my car. He was polite and professional.
Angelo is great. Very detailed and followed through
I could not ask for a better MBZ Service Manager then Steven Drew. He understands what good customer service and care truly means. Steven takes a practical and pragmatic approach in explaining any issues pertaining to your car. The best compliment I can pay this MBZ employee, he is honest and trustworthy. Penske MBZ of Marin will continue to service my car because of Steven Drew and the excellent mechanics who have worked on my E-350. Thank you.
Sincerely, Alan H
The issue was related to scheduling and accurate communication about service time. i arrived Monday morning at about 9am, thinking i would be there 90 minutes, what i was told when i scheduled the appt. instead my car was completed around 5:15. i did get 2 tires in addition to my scheduled appt B service but poor/mis-communication caused me to miss an early evening meeting. my service consultant was very polite and apologetic, and i mean no disrespect to him, however, i was not satisfied.
Mr. Angelo Gomez has been my Service Advisor for a while
now and every time I have question regarding my car, I am pleased with his attentiveness, promptness and professionalism In handling the service needs of my car. Thank you
Eliseo always takes good care of us
very accommodating and have patience
He did a nice job. Express service was fantastic!
Very pleased with the service and attention to clients
Knowing Tony is managing my vehicle while it is being serviced makes a huge difference. I feel more confident with him, in particular. He is completely professional, yet at the same time he feels like a friend or family member. I feel like he has my best interest at heart when navigating all that goes into taking care of my vehicle and it’s repairs. He makes me feel like a priority and is always thorough in explaining how they are taking care of things and what that means for my future services and timeline. He’s the best. He’s great at what he does and a pleasure to work with!
Courteous and professional
Mr Danai and the rest of the Service Department were fantastic; I came in on a Saturday because I was concerned about an unusual knocking sound in my engine, looking for advice regarding its source and severity, as it was becoming progressively worse. Mr Danai brought in a service technician to check things out, and he quickly discovered a loose spark plug (one of 12) visibly vibrating and releasing emissions as the engine idled.
Your team quickly wrote up a service order, moved the car into the bay, and adjusted the plug(s) and coils as I waited. I couldn’t be more pleased with your Marin team, and it is one more reminder why my car has only been serviced throughout its life by MB of Marin (formerly RAB).
Thanks again, Bill Robberson
Disappointed that it took two trips to complete the service when appointments for the initial service was booked at least one week in advance. Not happy that we were responsible for cracked windshield that was caused by windshield wiper. Don’t feel like we were given fair and reasonable consideration.
Just perfect work. Thanks
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