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Real Reviews From Verified Customers

Service Center Review Summary

5 star 5538 reviews 74%
4 star 1281 reviews 17%
3 star 407 reviews 5%
2 star 173 reviews 2%
1 star 123 reviews 2%
Review Us
Deedee N.
5 out of 5
6/29/2018
Thank you Mark! Bruce Nollenberger
CARLOS S.
5 out of 5
6/29/2018
Very efficient and courteous
AMY A.
5 out of 5
6/29/2018
Mark and the entire team are so client focused and make me feel cared for and safe. Thank you for amazing and warm customer service. A great experience!
Shalocmont J.
5 out of 5
6/29/2018
I been having Angelo as a service representative and he always on point Thanks
Debbie L.
5 out of 5
6/28/2018
Very professional
Harry W.
4 out of 5
6/28/2018
Tony did a fine job. Rod Warters
Rebecca S.
5 out of 5
6/27/2018
Outstanding service! It's a pleasure to take the car to the shop. Imagine that! Thomas is excellent at taking care of customers and kept me well informed. Thank you
Richard K.
4 out of 5
6/27/2018
Tony is great
Michael M.
5 out of 5
6/27/2018
Mark is a consummate pro. I have relied on him for 17 years.
Susan B.
5 out of 5
6/26/2018
Very courteous and made an old lady feel she was in good hands.
Arleen G.
4 out of 5
6/26/2018
Tony was outstanding in managing a very dissatisfying and expensive repair.
Jon H.
5 out of 5
6/25/2018
Steven did a great job. He kept us informed daily about the status of our car. He is a very pleasant person to work with.
DONNA G.
4 out of 5
6/25/2018
Eliseo is great
Allan E.
5 out of 5
6/25/2018
Tony's level of customer service is outstanding & the best. He keeps me in constant update on the status of the job. He is truly an asset to your ompany .
Nancy W.
5 out of 5
6/24/2018
10 star service!
Jeanette G.
3 out of 5
6/24/2018
Miss communication often Steven eventually resolved concerns, however was quite an inconvenience to me. My original brake light issue remains unresolved. Thank you, Jeannette Giannetta
MICHAEL G.
5 out of 5
6/24/2018
Very professional service. Thanks!
ALLAN C.
5 out of 5
6/24/2018
No comment
NICHOLAS F.
5 out of 5
6/24/2018
Mark was efficient, personable, friendly and took great care of our service!
JUDY Y.
3 out of 5
6/24/2018
Drew was great and was able to get our car done in a few hours time. However, he said he needed to have the car for 2 to 3 days as Mercedes was so backed up. Something is wrong if this situation is occurring. Either there are not enough technicians to accomplish the service or the cars are having too many problems. Also I had to fight to get a loaner car in spite of the fact that I booked the appt over five weeks in advance. ..and was promised a loaner at that time.Again, this is not the service one was promised or should expect from a Mercedes dealer. dealership

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