Noah was professional and very helpful, enjoyed our conversation while waiting for my vehicle
Very Cordial and followed through with promises
Tony was very efficient and got everything processed and got my loaner car really fast as I was on a very tight schedule. He did a great job and tended to all of my needs in an efficient manner.
I had to wait which seem to be a long time for the loaner and also to retrieve my car. I didn’t feel that my time was being respected. It was nothing against Anthony
Noah was great. She was dedicated to a great customer service experience and went out of her way to troubleshoot an issue with the detailing department. That turned (yet another) frustrating experience with marin Mercedes positive
He has a nice sense of humor
This was a service visit and one minor warranty fix. Tony kept me informed throughout and insured that everything was done to my complete satisfaction. Who could ask for more!
Traci was pleasant, knowledgable, and professional.
Noah was amazingly helpful very sweet, kind , respectful and carring. I deeply appreciated her time and effort.
Thank You ,
Susan
I truly believe that this time around Mercedes Benz of Marin was trying to scam me. I usually work with Angelo and he is amazing to work with. He was out and I was assigned to Traci and unfortunately although she is very nice she totally tried to force a charge on me without letting me know how much the estimate was before. My car was held hostage for 3 days and I had to contact MB headquarters in order for the Director or Service to call me back after I had left 2 messages for him. Overall very dissatisfied. I wish I had a choice of going somewhere else. I had the same issue when I wanted initially lease my car from Marin MB.
Tracey has been the best service provider I’ve ever had. Great communication and service! Thanks!
Always professional, efficient & honest in his comments & suggestions. Mark is the reason I drive over an hour to this dealership to service our cars.
Noah is awesome. Slight concern but she responded promptly.
Customer service experience from Eliseo was great. Courteous, prompt and explained service to us.
Steve is great. We’ve worked with him before. He’s very knowledgeable and accommodating.
Tony provides great service!
Five days was too long to resolve a check engine light issue. I was told when I brought the car in on Friday that it wouldn’t even be looked at until the following Monday- outrageous! Why bring it in when it was just going to sit there all weekend. No updates on progress provided. I had to call twice before I got hold of Traci. Bottom line: couldn’t find anything wrong. Should have gotten car back same day - not five days later! I have been a Mercedes owner for 30 years and I have a great mechanic who provides far superior service than I am getting from you guys. Why would I ever want to come back?
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