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Real Reviews From Verified Customers

Service Center Review Summary

5 star 5538 reviews 74%
4 star 1281 reviews 17%
3 star 407 reviews 5%
2 star 173 reviews 2%
1 star 123 reviews 2%
Review Us
Colin B.
5 out of 5
6/9/2019
Excellent service
Francine Z.
5 out of 5
6/9/2019
Traci was GREAT
Ali A.
5 out of 5
6/9/2019
Amazing service proved by anthony highly recommended
Margaret T.
5 out of 5
6/8/2019
Tony was very personable & helpful, loved the expedited service
Arba S.
5 out of 5
6/8/2019
Thanks for the excellent service!
Christopher T.
5 out of 5
6/7/2019
Tony is awesome
Bill H.
5 out of 5
6/7/2019
Very attentive to my concerns!
Linda M.
5 out of 5
6/7/2019
We experienced Traci Crespo as a confident, knowledgeable and efficient Service Consultant. Both she and Joe exemplified the Mercedes Benz customer service goals.
Sheila N.
3 out of 5
6/7/2019
Mark makes me feel completely secure that the work on my car is needed and that he is going to be certain it is properly done
Stephanie O.
2 out of 5
6/7/2019
Way too expensive. We were able to find an excellent mechanic with great reputation for half the price.
Kenneth L.
5 out of 5
6/7/2019
Traci was great. She informed me the progress along the way every a couple of days. Such an awesome service
CEDRICKE D.
5 out of 5
6/7/2019
Traci was awesome and very knowledgeable. She definitely understands the importance of happy clients. I was very pleased.
Marshall J.
5 out of 5
6/7/2019
He’s great for customer service. I feel like I made a new friend
Anthony K.
5 out of 5
6/7/2019
Tony is always wonderful! I have complete trust in him! I’m always very satisfied with the service that I receive. Thanks!
Katrina O.
3 out of 5
6/6/2019
Traci was amazing. She is the best. The thing I wasn't pleased with was that the team refused to let me use a loaner while I waited for my window. I called when I was in crisis - driving in a glass filled car (broken window) through Oakland with small children. And was refused any help from Mercedes. That is not the customer service I expect. It took a week for me to get a manager to help me. I have been a devout Mercedes customer but that experience changed me. Really disappointing. May change my desire to get another lease with you. I have done 3 already and was a customer for life. Now not so sure.
Yahia H.
5 out of 5
6/6/2019
Great service! Thank you
Robert N.
5 out of 5
6/6/2019
Tony provides excellent customer service
KAREN A.
3 out of 5
6/6/2019
The price for one set of brakes was too high.
GUILHERME S.
5 out of 5
6/6/2019
The courtesy and professionalism was above expectation
Marietta K.
5 out of 5
6/6/2019
Traci was knowledgable and friendly. It was a pleasure working with her.

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